Ahmed Shaaban Ibrahim
Dubai,Uae
Summary
Dedicated professional with a strong background in customer service excellence and problem-solving. Demonstrates a positive attitude, effective multi-tasking, and exceptional time-management skills. Known for creative thinking, time efficiency, and sound decision-making under pressure. Committed to delivering outstanding customer service while handling high-pressure situations with ease. Career goal: to leverage skills in a dynamic environment that values innovation and customer satisfaction.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer service representative
Dubai Airport
Dubai
08.2021 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Assisted customers with varying questions using product knowledge and service expertise.
Customer service representative
Majid Al-Futtaim Group ( Retail )
Abu Dhabi
02.2020 - 06.2021
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
Bachelor of Commerce - Accounting Section
Kafir Al-Shaykh University
Egypt 08.2014 - 06.2018
Skills
- Customer Service
- Problem solver
- Positive attitude
- Multi-tasking
- Customer service excellence
- Time-management
- Creative thinking
- Time efficiency
- Decision making
- Pressure handling
Languages
Arabic
Native
English
Native
Timeline
Customer service representative
Dubai Airport
08.2021 - Current
Customer service representative
Majid Al-Futtaim Group ( Retail )
02.2020 - 06.2021
Bachelor of Commerce - Accounting Section
Kafir Al-Shaykh University
08.2014 - 06.2018
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