Ahmed Sherif Abdelhamid
Customer Support Advisor
Dubai,UAE
Summary
Ahmed's relevant qualifications include a work experience of more than seven years of a customer service representative, front desk, and technical support. Right now, Ahmed is looking for a suitable position with a company that is looking for exceptional and talented people to join them.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Tier 1 Technical Support Advisor
Apple
Dubai, UAE, UAE
01.2018 - 01.2021
- Identifying IOS solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring software.
- Speaking to customers to quickly get to the root of their problem.
- Managing multiple cases at one time.
- Educating customers about new software features.
- Introducing new products launch to customers.
Customer Support Representative
Roads and Transport Authority
Dubai, UAE, UAE
01.2017 - 01.2018
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Customer Service Specialist
Uber
Cairo, Egypt, Egypt
01.2016 - 01.2017
- Communicating with customers through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Technical Support Advisor
Vodafone UK
Cairo, Egypt, Egypt
03.2015 - 01.2016
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Education
Bachelor of Science - Petrochemical Engineering
The British University in Egypt
Cairo, Egypt 09.2008 - 07.2013
Skills
Social media marketing
Timeline
Tier 1 Technical Support Advisor
Apple
01.2018 - 01.2021
Customer Support Representative
Roads and Transport Authority
01.2017 - 01.2018
Customer Service Specialist
Uber
01.2016 - 01.2017
Technical Support Advisor
Vodafone UK
03.2015 - 01.2016
Bachelor of Science - Petrochemical Engineering
The British University in Egypt
09.2008 - 07.2013
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