AHSAM BASHIR

• Managed the precise collection, verification, and organization of mortgage documentation, ensuring attention to detail.

• Guaranteed loan agreements' integrity by ensuring compliance with all policy standards.

• Fostered key community partnerships, particularly in real estate, to bolster mortgage business development.

• Led proactive sales initiatives to attract potential customers and grow the mortgage portfolio.

• Enhanced bank operations by streamlining mortgage processes, boosting productivity, quality, and customer satisfaction.

• Adhered strictly to Central Bank KYC/AML regulations, upholding the highest standards in the UAE banking industry.

• Expanded business channels by successfully integrating new lead aggregators and banking partners.

• Directed a team of processors, optimizing mortgage case management and ensuring continuous product knowledge training.

• Coordinated monthly invoicing for lead aggregators and banking partners, maintaining financial accuracy.

• Crafted credit responses in strict accordance with policy and Central Bank mandates, ensuring regulatory compliance

• Expertly conducted comprehensive consultations to gather critical information and demystify loan processes for applicants.

• Customized loan and credit solutions to align with clients' financial situations, providing expert advice.

• Diligently compiled and scrutinized credit and financial data to ensure complete and accurate loan documentation.

• Evaluated applicants' financial health, credit, and property to determine loan eligibility and viability.

• Company Overview: a premier mortgage services provider in the UAE
• Expertly conducted comprehensive consultations to gather critical information and demystify loan processes for applicants
• Customized loan and credit solutions to align with clients' financial situations, providing expert advice
• Diligently compiled and scrutinized credit and financial data to ensure complete and accurate loan documentation
• Evaluated applicants' financial health, credit, and property to determine loan eligibility and viability
• Managed the precise collection, verification, and organization of mortgage documentation, ensuring attention to detail
• Guaranteed loan agreements' integrity by ensuring compliance with all policy standards
• Fostered key community partnerships, particularly in real estate, to bolster mortgage business development
• Led proactive sales initiatives to attract potential customers and grow the mortgage portfolio
• Enhanced bank operations by streamlining mortgage processes, boosting productivity, quality, and customer satisfaction
• Adhered strictly to Central Bank KYC/AML regulations, upholding the highest standards in the UAE banking industry
• Expanded business channels by successfully integrating new lead aggregators and banking partners
• Directed a team of 15 processors, optimizing mortgage case management and ensuring continuous product knowledge training
• Coordinated monthly invoicing for lead aggregators and banking partners, maintaining financial accuracy
• Crafted credit responses in strict accordance with policy and Central Bank mandates, ensuring regulatory compliance
• Managed disbursements ranging from 15M to 30M, demonstrating significant financial responsibility and trust
• Preparation of policy documents and project writing for company mortgage Website and staff training
• A premier mortgage services provider in the UAE

• Subject Matter Expert (SME) contributing to over 24 active projects
• Managed policy processing operations for a diverse portfolio of clients
• Ensured prompt facilitation and support for client inquiries and requests
• Strategically allocated team resources to handle high-volume policy inflows
• Produced daily metrics reports for both client and internal management review
• Delivered monthly Business and Operational Excellence Reports for CPF Process analysis
• Generated accurate monthly billing and revenue reports
• Monitored and upheld team quality standards to align with client expectations
• Provided mentorship and training to junior team members, enhancing team capabilities