AHSAN IQBAL

• Lead service operation delivering technical support across the rental and used fleet of heavy machinery within UAE. My role focuses heavily on condition monitoring , failure analysis , predictive and preventive maintenance planning , ensuring optimal equipment health, reducing total ownership cost and uptime.
• Monitored machine health using performance metrics, service history, and real-time data to identify potential failures before they occurred.
• Led root cause failure analysis and post-repair inspections, compiling detailed technical reports based on oil samples, temperature readings, fault codes, and wear patterns.
• Ensured timely intervention by interpreting abnormal patterns in equipment behaviour and coordinating proactive service measures.
• Implemented a structured preventive maintenance program across a diverse rental fleet, enhancing uptime and reducing reactive repairs.
• Developed service strategies based on usage trends, machine age, and field conditions, contributing to increased equipment availability and lifecycle optimization.
• Collected, analyzed, and reported on equipment condition data, technician feedback, and operational KPIs to support technical and strategic decisions.
• Created reports and dashboards for management and clients, highlighting asset condition, risk indicators, and recommended actions.
• Advised technicians on diagnosing faults using service tools, historical data, and standard procedures.
• Coordinated with OEMs, warranty teams, and parts departments to align technical resolutions with component health data.
• Ensured compliance with safety and quality standards, driving a culture of continuous improvement and risk mitigation.
• Managed technician performance through data-driven assessments and targeted training aligned with reliability-centred maintenance.
• Komtrax (Komatsu telematics), SAP PM, Microsoft Excel, Technical Bulletins, Fluid Analysis Reports, Failure Diagnostic Procedures, OEM Warranty Systems.

■ Collaborated with National Service Manager and Management Team to enhance productivity through implementation of Kaizen and 5S methodology

■ Maintained quality management through implementation of 5S system and strict employee adherence.

■ As part of special projects, effectively dealt with external vendors to arrange cost-effective outside supplies and services by conducting feasibility reports aligned with workshop requirements.

■ Achieved compliance with service department conduct, ethics, and productivity standards.

■ Ensured strict adherence to regulations by monitoring and reporting non-compliance.

■ Contributed to enhancing staff growth by following the 5S & Kaizen procedure for personal development.

■ Implemented a quality control process and continuous quality improvement approach to objectively measure mechanics and workshop processes for enhanced performance.

■ Took shared responsibility with National Service manager and Workshop Managers to ensure periodic maintenance of workshop equipment, guaranteeing its safe functioning.

■ Identified and researched new equipment, facilities, and processes required for improvement through the PDCA process

■ Consistently recommended and planned for ongoing improvements in requirements, overhauls, and replacements

■ Ensured safe working environment and supported establishment/maintenance of clear policy system and procedure.

■ Evaluated potential hazards, mitigated risks through comprehensive risk assessments, and established reliable operational procedures to ensure a safe working environment.

■ Implemented necessary changes to working methods and practices that comply with legislation.

■ Prepared detailed reports on quality metrics for senior management, highlighting achievements and areas for further attention.

■ Successfully oversaw advanced manufacturing project as KTP associate, partnering with University of Bradford and Nylacast Limited to enhance efficiency in producing high strength plastic components.

■ Delivered project feasibility proposals at various project stages to company board of directors, showcasing the cost advantages of development versus the existing manufacturing process.

■ Scaled up and implemented research from pilot-scale apparatus to design and develop large-scale production machinery

■ Spearheaded efforts to secure £90,000 in CAPEX through collaboration with the company's board of directors for the implementation and construction of production machines required for a high-volume manufacturing venture.

■ Worked closely with Engineering, Finance, Purchase, Planning, Quality Control and Manufacturing departments in order to ensure successful development of large-scale production machinery

■ Successfully met program, commodity and design objectives through

thorough review, approval, and documentation of all design changes.

■ Streamlined production line operations by assessing Health & Safety aspects and implementing documented Safe Working Procedures (SWP)

■ Created and executed a robust post-production quality assessment system to evaluate the mechanical performance of manufactured parts, guaranteeing adherence to strict Quality Control (QC) and Quality Assurance (QA) standards.

■ Consistently fostered strong teamwork by promoting open and clear communication at every stage of the project.

■ Implemented effective methods for monitoring project status and developed action plans to optimize program deliverables.

■ Implemented improvement techniques for increased efficiency and maintenance of EDM and Grinding Machines as part of the Green Belt Project, achieving an annual savings of 35,000 GBP.

■ Designed and planned process flow, achieving process control and improvement through technical reports and manuals for grit blasting, plasma coating, molydag spraying, and heat treatment in SNECMA's Plasma Coating Project.

■ Applied lean/continuous improvement techniques including Value Stream Mapping (VSM) and Poka-Yoke, resulting in increased process efficiency

■ Reviewed, tested and verified the specifications of the customer purchase orders

■ Developed automated macro software to verify and test the specifications of the orders against the current database

■ Designed and sketched tools and fixtures using AUTO CAD-Engineering Drawings

■ Created standardized operational procedures for New Product Development Department.