Excel Sheet working
Ahsanul Hoque
Senior Supervisor Of Housekeeping Department
Abu Dhabi
Summary
Highly-qualified Housekeeping Supervisor offering 08 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
7
7
Languages
Work History
Senior Housekeeping Supervisor
Crowne Plaza Hotel & resort
Abu Dhabi
01.2022 - Current
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Managed laundry sorting, washing, drying, and ironing.
- Evaluated employee performance and developed improvement plans.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Addressed customer feedback and complaints to maximize satisfaction.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Senior Housekeeping Supervisor
Four Point by Sheraton
Riyadh
06.2020 - 12.2021
- Increased employee performance through effective supervision and training.
- Managed laundry sorting, washing, drying, and ironing.
- Adhered to safety protocols by enforcing proper equipment usage.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Senior Housekeeping Supervisor
Millennium Taiba hotel
Madinah
05.2018 - 05.2020
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Managed laundry sorting, washing, drying, and ironing.
- Completed schedules, shift reports, and other business documentation.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Evaluated employee performance and developed improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Trained and mentored new staff on cleaning and safety protocols.
- Addressed customer feedback and complaints to maximize satisfaction.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Housekeeping Supervisor
Coral Al Madinah
Madinah
01.2015 - 04.2018
- Adhered to safety protocols by enforcing proper equipment usage.
- Increased employee performance through effective supervision and training.
- Worked with front desk to respond promptly to all guest requests.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Established and enforced safety protocols and guidelines for staff.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Education
BBA - Business Administration
Feni Government College
Feni Sadar ,Feni 03.2012 - 12.2014
Associate of Applied Science - Commercial And Advertising Art
Feni Government College
Feni Sadar , Feni 02.2010 - 02.2012
High School Diploma -
Dhalia High School
Dhalia Bazer , Feni 01.2009 - 02.2010
Skills
Employee evaluations
Software
MS Word Sheet working
Software Opera
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Housekeeping Supervisor
Crowne Plaza Hotel & resort
01.2022 - Current
Senior Housekeeping Supervisor
Four Point by Sheraton
06.2020 - 12.2021
Senior Housekeeping Supervisor
Millennium Taiba hotel
05.2018 - 05.2020
Housekeeping Supervisor
Coral Al Madinah
01.2015 - 04.2018
BBA - Business Administration
Feni Government College
03.2012 - 12.2014
Associate of Applied Science - Commercial And Advertising Art
Feni Government College
02.2010 - 02.2012
High School Diploma -
Dhalia High School
01.2009 - 02.2010
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