Results-oriented Real Estate Agent with extensive experience in the dynamic Dubai market. Proven track record of successfully facilitating property transactions, including residential, commercial, and investment properties. Skilled in building strong client relationships, understanding client needs, and delivering exceptional customer service. Adept at conducting market analysis and leveraging industry knowledge to provide clients with informed recommendations. Committed to achieving client satisfaction and driving sales growth through effective negotiation and marketing strategies.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales Manager
One Development
05.2025 - 08.2025
Build and maintain strong, lasting relationships with high-net-worth clients, brokers, and channel partners.
Act as the primary point of contact for clients throughout the property purchase journey.
Address client inquiries, concerns, and feedback promptly and professionally.
Support sales teams by nurturing leads and ensuring conversions through strong relationship-building skills.
Educate clients about the developer’s projects, investment potential, and unique selling points.
Upsell or cross-sell relevant properties based on client needs.
Gather and analyze client feedback to provide actionable insights to management.
Stay updated on real estate market trends, competitor activities, and client preferences.
Represent the developer at property exhibitions, roadshows, and networking events.
Promote the company’s brand image through exceptional customer service.
Sales Manager (Team Leader)
Nestwood Realty Real Estate LLC
03.2023 - Current
Dynamic and results-driven Sales Manager with over 1 year and 7 months of experience in the fast-paced real estate market of Dubai. Proven track record of exceeding sales targets and driving revenue growth through strategic planning and team leadership. Skilled in building and nurturing client relationships, analyzing market trends, and implementing effective sales strategies. Committed to delivering exceptional customer service and enhancing brand visibility in a competitive landscape. Seeking to leverage my expertise to contribute to the continued success of a forward-thinking real estate organization.
Achievements:
Promoted to Team Leader in June 2024 due to demonstrated leadership skills and consistent performance in driving team success.
Key responsibilities:
Led a team of real estate agents for over 5 months, providing guidance and support to enhance sales performance and team collaboration.
Developed and executed sales strategies that resulted in increase in quarterly sales.
Fostered a results-oriented team culture, encouraging continuous training and professional development.
Built and maintained strong client relationships, contributing to an increase in client satisfaction and referrals.
Analysed market trends to identify new opportunities and optimize sales tactics.
Business Manager
Alvera Worldwide
03.2021 - 01.2023
Effective business manager with more than 10 years of experience. Skilled in various aspects of managerial duties. Dynamic and motivated professional with a proven record of generating and building relationships, managing and designing strategies. Demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational professional with an ability to work both independently and with the team.
Key responsibilities:
Overseeing and carrying out business administrative tasks.Handling Export and Import tasks.
Handling Export and Import Documentation.Overseeing consignments.
Overseeing international trade service with the banks.
Overseeing the accounting, bookkeeping and record keeping tasks.
Conducting research and development of new products and services.Overseeing and Conducting marketing and sales.
Overseeing the procurement and delivery of products and services.Conducting Human Resource tasks.
Conducting business plans, setting business goals, taking important decisions and setting company standards.
General Manager
Simrah Motors LLP
08.2020 - 03.2021
This business is engaged in running a reputed dealership of Suzuki Motorcycles. Being a General Manager my key responsibilities include formulating overall strategy, managing people and establishing policies. In this role I had to lead and make confident decisions, helping the team to develop and be productive, while ensuring our profits are on the rise.
Key responsibilities:
Oversee day-to-day operations
Design strategy and set goals for growth
Maintain budgets and optimize expenses
Set policies and processes
Acquisition of new clients
Creating a short- and long-term sales plan with the intention of achieving the given objectives
Management of customer relationships
Ensure employees work productively and develop professionally
Oversee recruitment and training of new employees
Evaluate and improve operations and financial performance
Direct the employee assessment process
Prepare regular reports for upper management
Ensure staff follows health and safety regulations
Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)
Proprietor
Arzaan Exports
10.2014 - 02.2017
Being the sole proprietor, I was responsible for every aspect of the business. This business was engaged in the export of raw minerals by procuring the minerals from various mines and factories across India.
Key responsibilities:
Overseeing business administrative tasks.
Overseeing sales and marketing of the product.
Overseeing procurement and delivery of the services.
Overseeing Human Resource tasks.
Conducting business plans, setting business goals and setting company standards.
Customer Service Associate
Xplore-Tech Services Private Limited (now known as Fusion BPO Services Group)
06.2007 - 09.2009
Worked in a dynamic BPO environment serving as a customer contact centre for major corporations in the US, UK, Australia and Canada. The company specialized in providing comprehensive customer support services across multiple channels, including phone, email, and chat. Responsibilities included managing customer inquiries, resolving issues, and enhancing overall customer satisfaction. Focused on building strong client relationships through quality assurance and continuous improvement initiatives, ultimately driving customer loyalty and operational efficiency for our clients.
Achievements:
Appraised and promoted to Customer Contact Officer II on 1st April 2008
Appraised and promoted to Customer Service Associate on 1st April 2009
Key responsibilities:
Interacting with customers from US, Canada, UK and Australia.
On call customer service
Help Desk Solutions
Inquiry Handling
Telemarketing
Generating Leads
Market research and survey
Customer Acquisition
Customer satisfaction surveys
Education
Bachelor of Business Administration - undefined
Sikkim Manipal University
10.2016
Skills
Strong interpersonal & Communications skills
Leadership
Problem Solving
Self-Motivated
Decision maker
Meticulous attention to details
Excellent Organizational skills
Adaptability
Poised under pressure
Certification
Real Estate Coaching Certification by Damac Academy
October 2024
FLUENT IN LANGUAGES
English
Hindi
Bengali
Timeline
Sales Manager
One Development
05.2025 - 08.2025
Sales Manager (Team Leader)
Nestwood Realty Real Estate LLC
03.2023 - Current
Business Manager
Alvera Worldwide
03.2021 - 01.2023
General Manager
Simrah Motors LLP
08.2020 - 03.2021
Proprietor
Arzaan Exports
10.2014 - 02.2017
Customer Service Associate
Xplore-Tech Services Private Limited (now known as Fusion BPO Services Group)
06.2007 - 09.2009
Bachelor of Business Administration - undefined
Sikkim Manipal University
Hobbies and Interests
Engaging in content videos across social media platforms, including Instagram, Facebook and LinkedIn, focusing on real estate trends, property tours and market insights, Explored various countries, gaining insights into diverse cultures and market practices, which enhanced my ability to connect with a global clientele., Actively engaged in singing as a hobby, participating in local events and open mic nights, which has enhanced my public speaking and presentation skills.
State Programme coordinator. at International Fund for Agricultural Development Assisted Value Chain Development Programme, BenueState Programme coordinator. at International Fund for Agricultural Development Assisted Value Chain Development Programme, Benue
Section Chief at Dept. of Industrial Development, National Development Council (Taiwan)Section Chief at Dept. of Industrial Development, National Development Council (Taiwan)