Aicha Azaoui
Dubai,United Arab Emirates
Summary
Resourceful and adaptable professional with diverse experience in customer service, sales, and business operations across hospitality, automotive, and business service sectors. Proficient in managing CRM systems, government e-services portals, and business service platforms. Strong communicator and problem solver, skilled at coordinating administrative processes and delivering exceptional client relations. Committed to efficiency, teamwork, and continuously embracing new technologies to drive business success.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Sales & Administrative manager
Candour Business Services Consultancy
Dubai
07.2024 - Current
- As a Sales Specialist, I am responsible for managing licensing renewals, business setup, PRO services and visa services and insurance for clients, ensuring a seamless process from initiation to completion. I work closely with both mainland and free zone authorities to facilitate the necessary approvals and documentation, providing clients with tailored solutions that align with their business needs. My role involves maintaining strong relationships with key stakeholders, coordinating various operational tasks, and ensuring compliance with local regulations.Through my attention to details and customer-focused approach, I have consistently helped clients navigate the complexities of business establishment and ongoing operational requirements.
Sales and customer care consultant
Saeed & Mohammed Al Nabodah Group ( Automobiles)
Dubai, UAE
05.2023 - 06.2024
- Ensured high-level of service standards with regular staff training sessions.
- Proven ability to provide top-tier customer service and support in a dynamic automotive showroom, consistently enhancing customer satisfaction and contributing to sales success.
- Experienced in handling customer inquiries, resolving issues, and supporting seamless sales processes — including preparing instant quotes and offers, scheduling test drives, and explaining vehicle specifications, features, and performance. Strong interpersonal and communication skills maintained throughout client interactions.
- Enhanced sales performance with diligent follow-ups on potential leads.
Customer Service Executive
Jumeirah International LLC
Dubai, UAE
04.2022 - 03.2023
- Handled high volume calls whilst maintaining professionalism and composure.
- Delivered exceptional customer service in high-volume and five-star hospitality environments, by handling guest inquiries, resolving issues, and ensuring smooth check-in/check-out and visitor experiences.
- Acted as a central communication hub, coordinating with cross-functional teams to fulfill guest needs, arrange concierge services, and manage daily operations using hotel/CRM software.
- Promoted guest satisfaction and revenue growth through upselling, personalized service, quality assurance, and consistent engagement with VIP guests and visitors.
- Supported training, brand representation, and operational coordination, while contributing to safety, logistics, and event-based visitor management in fast-paced settings.
Exhibition and Public Engagement Coordinator
Expo Dubai 2020
Dubai, UAE
08.2021 - 03.2022
- Delivered accurate, engaging explanations of pavilion exhibits and projects to diverse international visitors, enhancing public understanding and experience.
- Managed visitor services operations, including information desks, ticketing assistance, and real-time guest guidance.
- Acted as a brand ambassador for the Expo, promoting pavilion themes and events to increase visitor engagement.
- Collaborated with internal departments (security, operations, logistics) to ensure smooth crowd flow, safety compliance, and operational efficiency.
- Collected visitor feedback and supported data analysis to improve service delivery and future event planning.
Store Sales Manager
Belmint
Tangier, Morocco
07.2015 - 09.2018
- Managed customer databases and prepared timely reports, including sales data and client feedback, to support decision-making and improve service delivery.
- Oversaw administrative functions, including tracking inventory and supplies, coordinating orders, and ensuring operational efficiency and compliance with company policies.
- Scheduled meetings, managed agendas, and coordinated travel and appointments for senior management.
- Handled after-sales service procedures such as warranty support, product replacements, and troubleshooting to maintain strong customer relationships and retention.
- Supervised and supported team members by delegating tasks and monitoring workflow to ensure high performance and service standards.
Education
Bachelor of Arts - English Studies and Applied Linguistics
Moulay Ismail University
Morocco 09/2018 - 06/2021
Associate of Science - Computer Applications in Physics
Ben M'sik University
Morocco 09/2013 - 06/2015
Associate's degree - Computer Science
INIA
Morocco 09/2015 - 06/2017
Skills
- Government e-Services Portal Management
- CRM
- Salesforce
- Zoho Books
- PMS & POS Systems
- Microsoft Tools
Languages
English
Fluent
Arabic
Advanced
French
Upper intermediate
Certification
- Cultural Partner Program-Worcester Polytechnic Institute, Massachusetts, USA.
- Charity & Social Work Volunteer- Community Service Club, Casablanca, Morocco.
Timeline
Sales & Administrative manager
Candour Business Services Consultancy
07.2024 - Current
Sales and customer care consultant
Saeed & Mohammed Al Nabodah Group ( Automobiles)
05.2023 - 06.2024
Customer Service Executive
Jumeirah International LLC
04.2022 - 03.2023
Exhibition and Public Engagement Coordinator
Expo Dubai 2020
08.2021 - 03.2022
Store Sales Manager
Belmint
07.2015 - 09.2018
Bachelor of Arts - English Studies and Applied Linguistics
Moulay Ismail University
09/2018 - 06/2021
Associate of Science - Computer Applications in Physics
Ben M'sik University
09/2013 - 06/2015
Associate's degree - Computer Science
INIA
09/2015 - 06/2017
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