AICHA ZARROUK
Abou Dhabi,UAE
Summary
Creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Administrative agent
Moroccan Embassy
Abudhabi, UAE
07.2023 - Current
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Kept files organised and up-to-date for accurate record-keeping purposes.
- Assisted clients with daily enquiries and addressed incoming correspondence to maintain timely responses.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Conducted public presentations and prepared materials.
Representative of the African Centre for Democracy
African Network center Nigeria
Rabat, Legos, Morocco
05.2022 - 02.2023
- Collaboration with the ecosystem of the Center in Morocco.
- Planning and coordinating various aspects of the project, such as logistics and accommodation arrangements.
- Built lasting relationships with clients through customer service interactions.
- Adapted to changing project requirements, demonstrating flexibility and problem-solving skills to overcome unexpected challenges.
- Managed large-scale events from initial planning to successful completion.
- Designed event set-up and displays to match client requests.
Digital Communication Officer
Usaid/Moroccan institute for policy analysis
Rabat, Morocco
02.2022 - 08.2022
- Create a communication plan for the Project that includes strategies for online visibility, sharing of outcomes, and engagement with stakeholders both publicly and privately.
- Oversee and assist in the growth of all graphic content created for the project
- Coordinated and supported the training workshops and Training of Trainers (TOT) sessions in various locations
- Planned, developed and implemented robust PR strategies to manage brand reputation.
- Engaged different digital communities to promote organisation and identified new audiences for outreach.
- Established relationship with media, organised press conferences and worked closely with news teams.
Listening and Counselling Officer
Guercif province Youth Platforms
Guercif, Morocco
12.2020 - 02.2022
- Listening mission for project leaders
- Provide soft skills training and digital communication
- Creation of the digital platform (website; management application; content creation)
- Analysed KPIs to establish areas in need of improvement.
Front-end developer and Web Designer
Freelance
Marrakesh, Morocco
06.2018 - 12.2019
- Wrote clean, clear and well-tested code for various projects.
- Designed web pages to enhance branding and navigation.
- Optimised web pages for maximum speed and scalability.
- Created custom websites by harnessing HTML, CSS and JavaScript skills.
- Tested website to identify and address software bugs.
- Delivered projects on time, following agile development methodologies.
- Built site-specific interfaces for navigation, data management and e-commerce requirements.
Purchase manager
GREEN CODE construction company
Oujda, Morocco
05.2017 - 08.2018
- Coordinated with inventory control to determine purchasing needs with high degree of accuracy.
- Spearheaded contract negotiation to obtain favourable terms for quality, cost and delivery requirements.
- Reviewed purchasing, storage and distribution practices in line of industry advancements.
- Planned logistics across international boundaries to reliably meet delivery requirements.
- Editing annual and monthly supplier status reports and project progress.
- Following daily purchases and project progress.
- Design and implementation of a WinForm application (ADO.NET) that stores and edits invoices and manages internal accounting.
- Design and implementation of a WinForm application (ADO.NET) concerning the management of purchase orders.
Secretary general
Sekkat Event
Oujda, Morocco
10.2015 - 08.2016
- Developed appropriate plans to fulfil organizational mission vision and objectives.
- Evaluated documents, briefs and reports submitted by subordinate staff and managers.
- Created systems for budgetary planning and control, keeping operations in line with idealised guidelines for warehouse and showroom operations.
IT Developper ; Freelancer
Ministry of Habous and Islamic Affairs
Oujda, Morocco
05.2015 - 07.2016
- Design and implementation of a WinForm application (ADO.NET) for the management of revenues for the Ministry of Habous and Islamic Affairs of Oujda.
Education
Master M2 - Communication and social media
FST, UH1 University Settat
Settat, Morocco 08.2023 -
Bachelor Degree of technology - computer and Data science
FST, QUADI AYAD Université Marrakech
Marrakech, Morocco 09.2018 - 08.2019
Technician specialized in computer development -
Specialized Institute of Applied Technology Oujda
Oujda, Morocco 09.2013 - 07.2015
Scientific Baccalaureate - Science
Oued Eddahab
Oujda, Morocco 08.2010 - 07.2013
Skills
- Teamwork
- Organisational skills
- Communication skills
- Leadership skills
- Ability to adapt
- Customer relations
- Self-motivated
- The concept of photography and communication strategy in social networks
- Expert in Data analysis and BI Agile
- Web/CMS/JavaScript programming
- Social media managementManage a team of professionals
- Web/ Graphic Design
- Marketing development
- CRM software use
- Leadership
Certification
- Adobe Indesign (06/2022 - ARAMED)
- Pre-Qualifying Certificate in Agile BI (02/2021 - BIAgile)
- SQL Server Professional (05/2015 - Microsoft)
- Adobe Premier Pro (05/2022- ARAMED)
- Adobe Photoshop (05/2022 - ARAMED)
- Photography (04/2022 - ARAMED)
References
References available upon request.
Languages
Árabe
Native
French
Native
English
Fluent
Timeline
Master M2 - Communication and social media
FST, UH1 University Settat
08.2023 -
Administrative agent
Moroccan Embassy
07.2023 - Current
Representative of the African Centre for Democracy
African Network center Nigeria
05.2022 - 02.2023
Digital Communication Officer
Usaid/Moroccan institute for policy analysis
02.2022 - 08.2022
Listening and Counselling Officer
Guercif province Youth Platforms
12.2020 - 02.2022
Bachelor Degree of technology - computer and Data science
FST, QUADI AYAD Université Marrakech
09.2018 - 08.2019
Front-end developer and Web Designer
Freelance
06.2018 - 12.2019
Purchase manager
GREEN CODE construction company
05.2017 - 08.2018
Secretary general
Sekkat Event
10.2015 - 08.2016
IT Developper ; Freelancer
Ministry of Habous and Islamic Affairs
05.2015 - 07.2016
Technician specialized in computer development -
Specialized Institute of Applied Technology Oujda
09.2013 - 07.2015
Scientific Baccalaureate - Science
Oued Eddahab
08.2010 - 07.2013
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