Aida Kubanychbekova
Dubai
Summary
Detail-oriented and highly organized professional with over 8 years of experience coordinating operations, supporting executives and teams, managing customer relationships, and working in fast-paced international environments. Skilled in scheduling, problem-solving, stakeholder communication, event coordination, and administrative support. Recognized for professionalism, discretion, adaptability, and the ability to manage multiple priorities while maintaining exceptional service standards.
Overview
9
9
years of professional experience
Work history
Customer Experience & Safety Specialist (Flight attendant)
Flydubai
Dubai
2022.04 - 2026.07
- Deliver exceptional customer experience while ensuring compliance with international aviation standards.
- Resolve complex customer issues professionally, maintaining company reputation and customer satisfaction.
- Coordinate cabin operations to uphold aviation safety standards and company policies.
- Adapt quickly to operational changes, flight disruptions, and emergency situations while maintaining professionalism.
- Manage multiple priorities in fast-paced, time-sensitive environment with strong attention to detail, ensuring operational continuity.
- Collaborate with multicultural teams to facilitate smooth daily operations and enhance communication effectiveness.
- Prepare and verify operational documentationation before departure in accordance with company procedures.
- Maintain confidentiality and exercise sound judgment when handling sensitive situations.
Customer Experience & Safety Specialist (Flight attendant)
Airarabia
Sharjah
2019.05 - 2022.03
- Supported daily flight operations through effective coordination and communication among crew members.
- Assisted in onboarding and mentoring new employees on company procedures and service standards.
- Managed customer concerns professionally while protecting company reputation.
- Ensured compliance with safety regulations, operational procedures, and company policies.
- Worked collaboratively with diverse teams to deliver efficient operational performance.
- Demonstrated excellent organisational and time-management skills in a dynamic work environment
Supervisor
InterContinental Hotel Groups Festival City
2018.01 - 2019.01
- Coordinated daily restaurant operations and supervised staff to ensure efficient service delivery.
- Prepared staff schedules and allocated resources to meet operational requirements.
- Organized private events, corporate bookings, and group reservations.
- Prepared daily revenue reports and monitored sales performance.
- Managed customer feedback and resolved escalated concerns professionally.
- Coordinated communication between guests, kitchen staff, and management.
- Supported operational planning and maintained service quality standards.
Education
Diploma - Taxation
Bishkek Financial and Economic College
BishkekCertification - Psychology (Psychologist-Consultant)
OIPP
RussiaSkills
- Executive Support
- Calendar Management
- Meeting Coordination
- Travel Coordination
- Office Administration
- Document Management
- Stakeholder Communication
- Event Coordination
- Customer Relationship Management
- Report Preparation
- Problem Solving
- Time Management
- Multitasking
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Confidentiality
- Team Collaboration
LANGUAGES
Russian
Kyrgyz
English
EXTRA-CURRICULAR ACTIVITIES
Organizing social and motivational events Organizing social and motivational events
Timeline
Customer Experience & Safety Specialist (Flight attendant)
Flydubai
2022.04 - 2026.07
Customer Experience & Safety Specialist (Flight attendant)
Airarabia
2019.05 - 2022.03
Supervisor
InterContinental Hotel Groups Festival City
2018.01 - 2019.01
Certification - Psychology (Psychologist-Consultant)
OIPP
Diploma - Taxation
Bishkek Financial and Economic College