Aigerim Bekmatova
Sharjah
Summary
Accomplished professional trained in safety procedures for the aviation industry. Effectively handles all types of situations and remains calm under pressure. Seeking a cabin crew member position to provide outstanding customer service to travellers.
Overview
2
2
years of professional experience
Work History
Cabin Crew
Air Arabia
12.2022 - Current
- Induction training and orientation of the airline industry.
- Safety and Medical emergency training
- Followed company regulations and rules to promote a safe environment for travellers and employees.
- CPR and Medical emergencies training
- Costumer Service
Guest Services
Best Western Plus Hotel Erb
07.2022 - 11.2022
- Welcoming all the guests in polite and professional manner
- Pre-arrival planning and room assignments for all the arrivals
- Preforming check in and check out procedures complying with Best Western Plus Erb Brand Standard
- Assisting the guest with all their inquiries and taking responsibility and resolving guest issues
- Booked conference rooms for events and seminars.
Customer Service Manager (Ausbildung)
Heinritzi GMBH
08.2021 - 06.2022
- Great customer as they enter and thank them for their business as they leave
- Ensure customers leave satisfied
- Ensure food safety standards are being followed
- take customer orders correctly and efficiently
- Resolve customer complaints as necessary by redoing their order
Education
Bachelor - Department of Economics
Multimedia Institute of Distance Education
Bishkek, Kyrgyzstan 09/2021 -
Skills
- Adaptable and Flexible
- Energetic and Enthusiastic
- Active listening skills
- Planning and time Management
- Passion for travel
- Committed team player
- Well groomed
- Customer service
- Food service
- Stress tolerance
- First Aid
Languages
English
Upper intermediate
German
Intermediate
Russian
Native
tu
Intermediate
Timeline
Cabin Crew
Air Arabia
12.2022 - Current
Guest Services
Best Western Plus Hotel Erb
07.2022 - 11.2022
Customer Service Manager (Ausbildung)
Heinritzi GMBH
08.2021 - 06.2022
Bachelor - Department of Economics
Multimedia Institute of Distance Education
09/2021 -
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