AIGERIM BEKMATOVA
Sharjah,UAE
Summary
Multilingual Customer Service Agent skilled at communicating with people from all backgrounds while providing exceptional customer service. Natural leader with a passion for team building and promoting positive company morale. Hardworking, thrives under pressure and goes above and beyond to create unforgettable guest experiences. Customer-oriented with excellent interpersonal and communication skills. Focused on efficient teamwork and complete customer satisfaction. Personalized and learning environment, initiate participations.
Overview
4
4
years of professional experience
Work history
CABIN CREW
AIR ARABIA
Sharjah, UAE
12.2022 - 12.2025
- Conducted induction training and orientation for airline industry personnel.
- Delivered safety and medical emergencies training to enhance preparedness.
- Facilitated security training to manage unlawful interferences effectively.
- Provided comprehensive customer service training to improve client interactions.
- Ensured compliance with company regulations to promote a safe environment for travellers and employees.
GUEST SERVICE
BEST WESTERN PLUS HOTEL ERB
Munich, Germany
07.2022 - 11.2022
- Welcoming all the guests in polite and professional manner,
- Pre-arrival planning and room assignment for all the arrivals,
- Performing check-in and check-out procedures complying with Best Western Plus Erb Brand Standard,
- Assisting the guests with all their inquiries and taking responsibility and resolving guest issues,
- Arranging evening dinner tables for guests at the Octoberfest holiday.
CUSTOMER SERVICE (AUSBILDUNG)
HEINRITZI GmbH
Munich, Germany
08.2021 - 06.2022
- Greet customer as they enter and thank them for their business as they leave,
- Ensure customers leave satisfied,
- Ensure food safety standards are being followed,
- Clean and maintain designated area during downtime,
- Take customer orders correctly and efficiently, Resolve customer complaints as necessary by redoing their order.
Education
BACHELOR OF EDUCATION - Economics
MULTIMEDIA INSTITUTE OF DISTANCE
Bishkek, Kyrgyzstan 09/2021 - 06/2024
HIGH SCHOOL DIPLOMA - High School
GYMNASIUM
Bishkek, Kyrgyzstan 09/2005 - 05/2016
Skills
- Adaptable and Flexible
- Energetic and Enthusiastic
- Active listening skills
- Customer Service Specialist
- Planning and Time Management
- Passion for travel
- Committed team player
- Well groomed
- Proficient in customer service
- Stress tolerance
Languages
English
Upper intermediate
Russian
Fluent
German
Elementary
Timeline
CABIN CREW
AIR ARABIA
12.2022 - 12.2025
GUEST SERVICE
BEST WESTERN PLUS HOTEL ERB
07.2022 - 11.2022
CUSTOMER SERVICE (AUSBILDUNG)
HEINRITZI GmbH
08.2021 - 06.2022
BACHELOR OF EDUCATION - Economics
MULTIMEDIA INSTITUTE OF DISTANCE
09/2021 - 06/2024
HIGH SCHOOL DIPLOMA - High School
GYMNASIUM
09/2005 - 05/2016