Aijaz Darzi
Dubai
Summary
A determined techno commercial graduate with good communication skill and ready to work both independently and as a member of a team, utilizing the skills acquired during my course. Highly skilled and dedicated Telecommunication engineer with over 10 years of experience. Thoroughly proficient in all aspects telecommunications systems.
Overview
10
10
years of professional experience
Work History
Project Sales Operations Specialist
DU EITC
03.2021 - Current
- Managed a number of high priority accounts and help them grow their business in light of du available service catalogue
- Accountable for bringing in new prepaid and postpaid mobile revenues
- With a monthly ambition of 1000 new subscribers
- Develop, maintain and improve of the relations with assigned list of customers by providing them with exceptional services and support
- Schedule monthly meetings with corporate clients to introduce new products/services and to understand their business requirements & concerns
- Analyze client's usage trend to provide them with the best solutions and enhance their business efficiency
- Prepare and present the reports to internal and external customers.
- Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
- Collaborated with sales team to qualify potential leads through discussion of product and service needs, laying groundwork for selection of powerful combinations of product and service offerings.
- Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
- Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
- Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
- Boosted sales efficiency by streamlining processes and implementing new strategies.
- Managed key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
- Assigned sales organization objectives to sales team members in accordance with production schedule to meet business volume demands.
- Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
Enterprise Service Specialist
Etisalat
01.2020 - 03.2021
- Manage the on-going operational client relationship and serve as the primary point of contact for E2E customer lifecycle
- Responsible of seamless operational service continuity of assigned Key customers such as British American Tabaco, Arabtec Group, Nissan Middle East and others
- Conduct monthly and incidental onsite meetings with customers to attain optimum level of customer satisfaction by listening and rectifying their concern by aligning them to relevant stakeholders with timelines
- Responsible for incident management, Utilization reports, agreed SLA enforcement and escalate in case of SLA breach
- Project Managed client installation deals managing the expectation of the client and working with local operations to deliver the clients solution in agreed timescales to budget and exceeding the client's expectations on management and communications
- Responsible for change request management
- Vendor-supplier relationship management & contract development
- Responsible to provide Service Improvement Plan to customer to ensure services continuity and upsell du products if required
- Root Case Analysis review and instigation of actions to eradicate poor services via frequent service reviews
- Monthly meetings with our management to highlight customer feedback and share weekly reports
- Estate Risk analysis - identification of single points of failure.
Field Maintenance Engineer
Ericsson
01.2014 - 01.2019
- Responsible for new sites(Towers,rooftops)
- Develop and document standard electrical engineering, build practices aligned with industry standards, regulatory requirements and business objectives
- Manage electrical engineering activities for expansion of existing network facilities
- Perform site inspections on regular basis to follow-up on work progress of all Electrical and Telecommunication engineering aspects ensuring that work progress is carried out as per approved work schedule, and that appropriate resources are allocated as per the contractual agreement
- Carry out planning, indenting, technical evaluation and inspection of Battery Banks, Generators, Smps and parts, equipment and appliances,decide and recommend on the type and arrangement of circuits,transformers, transmission lines, and equipment, based on calculations to achieve operational excellence
- Organize and supervise the activities and work of subordinates to ensure that all work within specific area of the Electrical section activity is carried out in an efficient manner which is consistent with operating procedures and policy
- Plan, organize and monitor preventive maintenance, scheduled overhauls, break down and major repair activities to facilitate optimum functionality of equipment as per defined quality standards
- Prepare work orders for implementation by regional field operations groups
- Provide technical support during Installing or operations activities at network locations
- BSC login through Winfoil For checking status of sites and alarm monitoring of RBSC and sites as well as RNC login through Cygwin for checking status and Alarm monitoring of RNC
- Installation, Commissioning and Integration of RBS and Nodes(2g,3g,4g) Remotely Login of 2g,3g and 4g Nodes Using ROMT AND RBS ELEMENT MANAGER for troubleshooting of all Hardware related and other internal faults in the RBS
- Alarm termination on BTS using OMT (Operation & Maintenance Terminal)
- Online technical support provided in case of integration, commissioning, expansion and swapping.
Education
B.TECH (Electrical) -
COLLEGE OF ENGINEERING AND TECHNOLOGY
01.2013
Skills
- Operating Systems known: Windows XP/Vista/7
- GUI Packages known: Microsoft Office,Microsoft Excel
- CRM Management
- Sales process optimization
- Sales Training
- Pipeline Management
- Order Processing
- Customer Segmentation
- Pricing strategy
- Business Correspondence
- Critical Thinking
- Team Building and Motivation
- Customer Service Management
Projects
- Development Of Power Electronics Educational Software - College of Engineering and Technology BGSBU University,India
- Huawei RTN 900 O&M - Ericsson India Pvt Ltd,India.
- Industrial Training(Power Generation) - Power Development Corporation,India
Personal Information
- Date of Birth: 10/21/1990
- Nationality: Indian
Hobbies and Interests
- Playing Cricket
- Travelling
- Music
Timeline
Project Sales Operations Specialist
DU EITC
03.2021 - Current
Enterprise Service Specialist
Etisalat
01.2020 - 03.2021
Field Maintenance Engineer
Ericsson
01.2014 - 01.2019
B.TECH (Electrical) -
COLLEGE OF ENGINEERING AND TECHNOLOGY
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