Ailyn Rapisura

Dubai,UAE

Summary

Accomplished professional with extensive expertise in technical support and live chat operations, specializing in mobile application support and CRM software. Demonstrates exceptional decision-making skills and patience under pressure, enhancing customer satisfaction through effective complaint handling. Proficient in Salesforce platform, with mastery in order processing and call center operations. Committed to leveraging skills to drive customer service excellence and operational efficiency.

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.

Overview

years of professional experience

Work history

Senior customer service executive

Kitopi LLC.

Dubai, United Arab Emirates

07.2019 - 09.2025

Improved client satisfaction by promptly addressing and resolving complaints.
Worked closely with colleagues for efficient problem resolution.
Liaised with various departments for smooth service delivery.
Provided prompt responses to queries which resulted in increased repeat business.
Coordinated cross-functional teams to ensure excellent customer service.
Maintained updated knowledge of company products, contributing to better service delivery.
Managed difficult situations calmly, ensuring customer satisfaction.
Handled multiple tasks simultaneously, increasing productivity at work.

Education

Bachelor's degree - Tourism

Ilocos Sur Community College

Phillipines

Diploma - Teaching

Divine Word College of Vigan

Phillipines

Skills

Technical support experience
Live chat expertise
Mobile application support
Decision-Making prowess
Salesforce platform proficiency
Order processing knowledge
Salesforce mastery

Knowledge of CRM software
Call centre operations understanding
Complaint handling proficiency
Customer satisfaction enhancement
Live chat support
Patience under pressure

Languages

English

Intermediate

Filipino

Intermediate

Affiliations

Travelling
New Learnings

Accomplishments

I've been selected "Top Performer of the Month" multiple time during my work tenure with Kitopi. I exceeded my targets meet KPI and played my role in company's growth.

Timeline