Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ailyn Samson

Ailyn Samson

Beauty Advisor
Al Ain

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Senior Beauty Advisor position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Kiko Milano Beauty Advisor

azedea
Al Ain
01.2023 - Current
  • Worked flexible hours across night, weekend and holiday shifts.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Handled 10 calls per day to address customer inquiries and concerns.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out day-to-day duties accurately and efficiently.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Received and processed stock into inventory management system.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.

Team Leader

Gosh Cosmetics
Al Ain
09.2015 - 12.2022
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Led team of 8 members while providing exceptional customer service.
  • Worked with colleagues to create prototypes for designs and training materials.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Supported office business development and customer service.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Implemented new working processes to deliver multiple improvements.

Call Center Agent

iqor Philippines
clark Pampanga
08.2014 - 09.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Entered customer information into customized computer system with POS to document and organize client records.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Received multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained and managed customer files and databases.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Addressed customer account discrepancies and concerns.
  • Recommended products to customers and suggested other options if preferred product was unavailable.

Senior Sales Associate

landmark group of companies
al rai
11.2012 - 08.2014
  • Met or exceeded sales objectives on consistent basis to drive company growth.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Led sales team to exceed quarterly sales goals.
  • Reported sales data to upper management for review.
  • Monitored sales team performance and provided constructive feedback.
  • Developed sales plans to increase market share, customer base and revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Negotiated contracts and sales terms with new and existing clients.
  • Kept detailed track of sales and customer information in company system.
  • Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
  • Streamlined team sales processes increase productivity and decrease closing time.
  • Conducted surveys of customers to understand successful sales tactics and strategize improvements in processes.

Education

Associate of Science - Hotel And Restaurant Management

Jose C Feliciano College
Mabalacat Pampanga
06.2008 - 10.2011

Skills

Adaptive advisory

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team ot 8 staff members.
  • Resolved product issue through consumer testing.

Timeline

Kiko Milano Beauty Advisor

azedea
01.2023 - Current

Team Leader

Gosh Cosmetics
09.2015 - 12.2022

Call Center Agent

iqor Philippines
08.2014 - 09.2015

Senior Sales Associate

landmark group of companies
11.2012 - 08.2014

Associate of Science - Hotel And Restaurant Management

Jose C Feliciano College
06.2008 - 10.2011

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