Aiman Abid
Dubai,UAE
Summary
Customer-focused professional with strong experience in delivering high-quality support, resolving customer issues efficiently, and maintaining excellent client relationships. Skilled in clear communication, problem-solving, and handling customer inquiries across multiple channels. Technically adept with digital systems and automation tools, enabling quick learning of CRM platforms and support software. Known for a calm, solution-oriented approach, attention to detail, and a commitment to exceeding customer expectations while supporting business goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Customer service representative
IDEVO SOLUTIONS
LAHORE, PAKISTAN
07.2024 - 12.2025
- Supported the development and operation of a business collaboration platform by ensuring reliable system performance and a smooth user experience for clients.
- Assisted in managing secure user access and permissions, helping protect customer data and ensure proper account usage.
- Helped monitor and support real-time notifications and alerts, enabling timely communication with users and faster issue response.
- Worked with cloud-based systems to maintain service availability and address customer access or configuration issues.
- Contributed to improving usability and accessibility by supporting responsive, easy-to-use interfaces across devices.
- Collaborated closely with cross-functional teams in an agile environment to address customer feedback, track issues, and support continuous service improvement.
Customer service intern
Aylvah
LAHORE, PAKISTAN
01.2024 - 06.2024
- Supported the delivery of a customer-facing web application by ensuring smooth functionality and a user-friendly experience across multiple devices and browsers.
- Assisted in improving usability and accessibility by contributing to clear, easy-to-navigate, and multilingual interfaces that enhanced customer understanding and satisfaction.
- Identified, reported, and helped resolve system and performance issues through testing and feedback, contributing to faster issue resolution and improved service quality.
- Maintained clear documentation and records to support efficient issue tracking, knowledge sharing, and consistent service delivery.
- Collaborated with cross-functional teams to ensure customer requirements were understood and addressed effectively.
Education
Bachelor of Science - Information Technology
University of the Punjab
01.2021 - 01.2025
Skills
- Customer support for web-based platforms and digital services
- User account assistance, access support, and basic troubleshooting
- Issue identification, logging, and escalation using structured processes
- Familiarity with CRM-style systems, dashboards, and online tools
- Cross-browser and multi-device user support
- Website and platform usability assistance
- Clear documentation and knowledge-base support
- Quality assurance, testing, and service improvement
- Collaboration with internal teams in agile environments
- Attention to data accuracy, system performance, and service reliability
- Strong communication, problem-solving, and multitasking skills
Timeline
Customer service representative
IDEVO SOLUTIONS
07.2024 - 12.2025
Customer service intern
Aylvah
01.2024 - 06.2024
Bachelor of Science - Information Technology
University of the Punjab
01.2021 - 01.2025