Ain Mae Magnetico
Dubai,UAE
Summary
Confident in leading teams and solving problems to ensure smooth operations, bringing strong leadership skills and ability to manage resources effectively. Skilled in communication and conflict resolution, ensuring positive work environment and seamless shift transitions. Aim to drive productivity and enhance team performance in [Desired Position] role.
Overview
1
1
Language
9
9
years of professional experience
Work history
Shift manager
Dodo Pizza
Dubai Investment Park, Dubai
2025.06 - Current
- Addressed customer complaints swiftly, upholding service standards and reinforcing customer trust.
- Encouraged employees through regular feedback and recognition to boost engagement. towards achieving sales targets, increased overall store revenue..
- Improved team morale through effective communication and feedback practices.
- Provided training sessions on product knowledge to enhance staff expertise., resulting in better customer interactions..
- Provided training sessions on product knowledge to enhance staff expertise, resulting in better customer interactions..
- Presented key metrics to upper management, aiding informed business decision-making.
- Enforced compliance with food hygiene regulations, upheld high quality standards..
Front of the House / Shift in Charge
Papa John's Restaurant
Dubai
2019.03 - 2026.08
- Directing and ushering customers to their tables and providing them with menus.
- Ensuring customer satisfaction and handling complaints.
- Oversaw BOH staff interactions with customers to maintain service quality and enhance guest experiences.
- Processed food and beverage orders, communicating details to relevant staff to ensure timely service.
- Transporting food orders from a kitchen to each pertinent table.
- Mixed and poured beverages to enhance customer experience and satisfaction.
- Confirmed and managed reservations across multiple channels to optimise seating efficiency.
Co - Chef
Greenwich Restaurant
Dubai, Dubai
2018.01 - 2019.01
- Prepared ingredients to facilitate prompt cooking
- Seasoning meats
- Presented food according to the guidelines of the chef de partie
- Coordinated delivery schedules to enhance kitchen efficiency
- Assessed inventory to maintain adequate supplies
- Organised and maintained cleanliness in kitchen environment
- Communicating with the chef and supervisor
Education
Bachelor Of Food Business Management - food Processing
PhilippinesSkills
- Communication proficiency
- Analytical problem solving
- Emotional intelligence
- Customer service management
- Composure under pressure
- Operational efficiency
- Expertise in product knowledge
Languages
English
Fluent
Timeline
Shift manager
Dodo Pizza
2025.06 - Current
Front of the House / Shift in Charge
Papa John's Restaurant
2019.03 - 2026.08
Co - Chef
Greenwich Restaurant
2018.01 - 2019.01