Ainitte Negradas

Relationship Associate Officer

Acting Team Leader for New Hired Agents while on their OJT training;

Handling batches consisting of 7-15 agents per batch;

Making sure that they will reach their target before releasing them to their assigned Team Leader.

SME (Subject Matter Expert)

Subject Matter Expert for new hired agents; Mentoring and providing support regarding processes and system navigations during their OJT period.

Handling back to back batches consisting of 5-15 people per batch.

Customer Service Executive

Answering calls for customer banking inquiries;

Providing information related to Banking needs of the customers;

Worked on Service Requests and complaints and referring the queries to relevant departments to solve customers issues;

Included in a project for Pending service requests and a back-up for Priority Banking Customers.

• Retail and Wholesale products from Japan; Leads the staff to increase sales target; Develops and Executes Marketing Plans and Programs to generate profits; Research on current market trends and supervise the staff in achieving the goals of the Company; Travels to different provinces to conduct Marketing Research to expand the reach of the Company.

• Receiving and Delivering Mails; Drafting Legal Documents such agreements and contracts; Direct Client's inquiries to the Manager for other concerns; Performing other related jobs as required.