Aisha Alhammadi
Sharjah,UAE
Summary
General Manager with 18 years of managerial experience. Holds extensive knowledge of banking sector operations. Strong strategic-planning and people-management skills.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work history
General Manager
ASG Management Services LLC
Dubai, UAE
11.2023 - Current
- Managing 75 employees in 4 departments, which are IT, HR, Finance, Customer Services in different branches
- Management of the centre directly by the instructions of the Ministry
- Supervising the service centre in general and direct supervision of all departments
- Setting internal process targets and following up on their achievements
- Upgrading the level of the services centre to achieve the requirement of the seven-star system
- Representing the centre in holding meetings with the Ministry of Human Resources & Emigration, Supervising marketing, and controlling agreements with relevant government departments.
- Reviewed reports from subordinate management to identify areas of opportunity.
Assistant Branch Manager /Acting Branch Manager
Sharjah Islamic Bank
Sharjah, UAE
11.2004 - 01.2019
- Being the branch authorized signatory (A signatory)
- Supervise the performance of the Senior Customer Services Officer, Branch Operation Officer, and Head Teller
- Monitor the performance of the assigned employee
- Ensure sales and Target are assigned
- Supervise the implementation of the Slandered Operating Procedures
- Control customer balance, supervise customer's follow-up, provide management with customer's liabilities and draw up credit and collection policies
- Prepare financial reports and analyzed internal accounting databases to provide the administration with the financial reports it needs
- Ensure the quality of work by achieving the target and effective internal control system
- Evaluate financial operation and applications, the validity of guidance and internal audit, development of accounting systems, and ensure the correctness of internal operations and account balance.
- Worked with sales representatives to develop strong customer connections, promoting long-lasting relationships.
Head Teller and Senior - Branch Operation Officer
Sharjah Islamic Bank
Sharjah, UAE
11.2007 - 03.2013
- Handle customer inquiries and complaints regarding operational issues and respond to them on time
- Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
- Monitor and check all back-office transactions to ensure risk-free area functionality with zero errors
- Supervise and apply effective input/output control, documents archival, and retrieval mechanisms
- Work in a two shifts bank system, morning and night shifts.
- Completed currency exchanges following current, accurate rates.
Teller and Customer Services Replacement
Sharjah Islamic Bank
Sharjah
11.2004 - 03.2007
- Make sales as well as a forward proposal for banks products such as Credit Cards, Vehicle Murabaha, Good Murabaha, Fixed Deposit, and Opening an Account (Saving/Current).
Services Representative and Teller
National Bank Umm Al Quwain
Sharjah
07.2003 - 10.2004
- Handle all cash transactions, process remittance (transfer money overseas), issue Manager Cheques, financial services, and conduct outside sales calls to potential customers' businesses.
Education
Executive Master of Business Administration - Business Management
University of Sharjah
Sharjah, UAE 09.2018 - 06.2020
Bachelor's in Finance and Banking - Business
Al Jazeera University
Dubai-UAE 01.2014 - 06.2018
Diploma in Financial Service and Banking - Business
Higher Colleges Of Technology
Sharjah- UAE 09.2001 - 06.2004
High School - Scientific Stream - Science
Al Zahra School
Sharjah, UAESkills
- Adaptable
- Responsible
- Organizing
- Efficiency
- Leadership and team building
- Customer service
- Business development
- Organised and efficient
- Operations management
- Effective leader
- Microsoft office
- Email and Internet Explorer
- English & Arabic keyboarding
- Time and Team management
- Ability to work under pressure
- Excellent communication skills
- Ability to learn new skills and experience
- Strategic planning & integrated communication
- Problem-solving, decision-making, and analytical capabilities
Languages
Arabic
Native
English
Advanced
Custom
Available upon request.
Personal Information
- Date of birth: 05/20/82
- Nationality: Emirati
Timeline
General Manager
ASG Management Services LLC
11.2023 - Current
Executive Master of Business Administration - Business Management
University of Sharjah
09.2018 - 06.2020
Bachelor's in Finance and Banking - Business
Al Jazeera University
01.2014 - 06.2018
Head Teller and Senior - Branch Operation Officer
Sharjah Islamic Bank
11.2007 - 03.2013
Assistant Branch Manager /Acting Branch Manager
Sharjah Islamic Bank
11.2004 - 01.2019
Teller and Customer Services Replacement
Sharjah Islamic Bank
11.2004 - 03.2007
Services Representative and Teller
National Bank Umm Al Quwain
07.2003 - 10.2004
Diploma in Financial Service and Banking - Business
Higher Colleges Of Technology
09.2001 - 06.2004
High School - Scientific Stream - Science
Al Zahra School
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