AISHA ALKINDY
Dubai,UAE
Summary
Experienced professional with over 4 years of experience in the healthcare industry. Excellent reputation for resolving problems and improving customer satisfaction. Strong bilingual communication skills in both English & Arabic languages fluently.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Pharmacist
Aster Group
Dubai, United Arab Emirates
01.2021 - Current
- Received around 50 prescriptions per day and checked against medical histories, safeguarding patient health and safety.
- Enrolled customers to loyalty programs and increased customer retention by 20%.
- Process around 25 online orders from external aggregators like Talabat, Instashop & NowNow on a daily basis.
- Obtain Insurance approvals for acute & chronic medications.
- Educated patients on optimal dosage, methods of administration and drug compatibility prior to dispensing medications.
- Supplied non-prescription medicines, diagnostic and therapeutic aids, providing advice to customers on effective usage.
- Trained and mentored junior pharmacy staff to increase team productivity and efficacy.
Assistant Store Manager
Life Pharmacy
Dubai, United Arab Emirates
08.2019 - 03.2020
- Mentored team on effective upselling and cross-selling techniques, increasing profits by 25%.
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Regularly exceeded monthly sales, budget and other targeted goals, through continued drive and determination.
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Promoted and supported strong relationships with local community organisations, building store profile.
Trainee Pharmacist
Life Pharmacy
Dubai, United Arab Emirates
07.2018 - 07.2019
- Learn about the structure of the pharmacy, various suppliers & source of products
- Formulated trainee manual as guide reference for myself and new joiners.
- Receive stocks and merchandise them category wise.
- Expiry management and maintaining register to avoid loss or
inconvenience. - Gain process and product knowledge.
Education
Bachelor of Science - Pharmacy
University of Nizwa
Sultanate of Oman 09.2013 - 03.2018
Skills
- Customer relations
- Bilingual communication
- Excellent attention to detail
- Good mathematical and analysis skills
- Problem-solving and critical-thinking skills
- Organization
- Time Management
Languages
Arabic
Native
English
Native
Swahili
Native
Timeline
Pharmacist
Aster Group
01.2021 - Current
Assistant Store Manager
Life Pharmacy
08.2019 - 03.2020
Trainee Pharmacist
Life Pharmacy
07.2018 - 07.2019
Bachelor of Science - Pharmacy
University of Nizwa
09.2013 - 03.2018
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