Overview

Work history

Education

Custom

Personal Information

Timeline

AISHA AL MUSHARAKH

DUBAI

Overview

4

4

years of professional experience

Work history

Talent Acquisition & Emiratization Specialist

01.2020

Spearheaded end-to-end recruitment processes, collaborating with hiring managers to define job requirements, source candidates, and conduct thorough interviews
Proficient in ensuring timely completion of pre-joining practices
Skilled in obtaining necessary government and management approvals in adherence to policies and systems
Adept at preparing recruitment decrees and employment contracts promptly
Championed 100% automation of Onboarding processes for enhanced efficiency
Developed clear guidelines and frameworks for identifying employees' reskilling needs, ensuring alignment with the company's strategic objectives
Integrated a full journey of Recruitment and Onboarding process
Proficiently executed Emiratization methodology, contributing to the strategic implementation of nationalization initiatives.

Customer Happiness Officer

01.2017

Attending meetings with the consultants for Customer Happiness strategy project in Emirates, Etihad, Clinics and most of GCAA departments
Participating in customers Happiness strategy project phase 2
Managing Last walk-in Customer Happiness Project
Developing the integration of CRM and the Feedback system
Managing Adaa System
Creating and reviewing KPI’s for Customer Happiness Section
Managing and developing the new Call Center project for GCAA
ISO 10004 certified – customer Satisfaction Audit
Member in SKGEP (tracking the services targets)
Handled all the external Audit.

Assistant

UAE General Civil Aviation Authority

01.2014

As part of the EASA SAFA Programme maintain records of all ramp inspections conducted by the Section
Supporting the projects of the Section, inclusive of the Foreign Operators Registration project that involves registration of 450+ operators
Assign tasks to Inspectors after conferring with the DFOA (i.e
Drafts, moderation, and special projects)
Act as a secondary focal point for foa@gcaa.gov.ae and safa@gcaa.gov.ae in order to expedite responses to enquiries
Manage the administration of departmental and section meeting including minutes of meetings.

Mashreq Bank

01.2008 - 01.2012

Working part-time at Mashreq Bank in the call center and auditing.

Education

Bachelor in Business Marketing -

ZAYED UNIVERSITY

DUBAI, UAE

High School Certificate 89.8 % - undefined

ASMA HIGH SCHOOL

Custom

Available upon request

Personal Information

Date of birth: 07/27/1989
Gender: Female
Nationality: UAE
Marital status: Married

Timeline

Talent Acquisition & Emiratization Specialist

01.2020

Customer Happiness Officer

01.2017

Assistant

UAE General Civil Aviation Authority

01.2014

Mashreq Bank

01.2008 - 01.2012

Bachelor in Business Marketing -

ZAYED UNIVERSITY

High School Certificate 89.8 % - undefined

ASMA HIGH SCHOOL