AISHA AL MUSHARAKH
DUBAI
Overview
4
4
years of professional experience
Work history
Talent Acquisition & Emiratization Specialist
2020.01
- Spearheaded end-to-end recruitment processes, collaborating with hiring managers to define job requirements, source candidates, and conduct thorough interviews
- Proficient in ensuring timely completion of pre-joining practices
- Skilled in obtaining necessary government and management approvals in adherence to policies and systems
- Adept at preparing recruitment decrees and employment contracts promptly
- Championed 100% automation of Onboarding processes for enhanced efficiency
- Developed clear guidelines and frameworks for identifying employees' reskilling needs, ensuring alignment with the company's strategic objectives
- Integrated a full journey of Recruitment and Onboarding process
- Proficiently executed Emiratization methodology, contributing to the strategic implementation of nationalization initiatives.
Customer Happiness Officer
2017.01
- Attending meetings with the consultants for Customer Happiness strategy project in Emirates, Etihad, Clinics and most of GCAA departments
- Participating in customers Happiness strategy project phase 2
- Managing Last walk-in Customer Happiness Project
- Developing the integration of CRM and the Feedback system
- Managing Adaa System
- Creating and reviewing KPI’s for Customer Happiness Section
- Managing and developing the new Call Center project for GCAA
- ISO 10004 certified – customer Satisfaction Audit
- Member in SKGEP (tracking the services targets)
- Handled all the external Audit.
Assistant
UAE General Civil Aviation Authority
2014.01
- As part of the EASA SAFA Programme maintain records of all ramp inspections conducted by the Section
- Supporting the projects of the Section, inclusive of the Foreign Operators Registration project that involves registration of 450+ operators
- Assign tasks to Inspectors after conferring with the DFOA (i.e
- Drafts, moderation, and special projects)
- Act as a secondary focal point for foa@gcaa.gov.ae and safa@gcaa.gov.ae in order to expedite responses to enquiries
- Manage the administration of departmental and section meeting including minutes of meetings.
Mashreq Bank
2008.01 - 2012.01
- Working part-time at Mashreq Bank in the call center and auditing.
Education
Bachelor in Business Marketing -
ZAYED UNIVERSITY
DUBAI, UAEHigh School Certificate 89.8 % - undefined
ASMA HIGH SCHOOL
Custom
Available upon request
Personal Information
- Date of birth: 07/27/1989
- Gender: Female
- Nationality: UAE
- Marital status: Married
Timeline
Talent Acquisition & Emiratization Specialist
2020.01
Customer Happiness Officer
2017.01
Assistant
UAE General Civil Aviation Authority
2014.01
Mashreq Bank
2008.01 - 2012.01
Bachelor in Business Marketing -
ZAYED UNIVERSITY
High School Certificate 89.8 % - undefined
ASMA HIGH SCHOOL