Aisha Al Suwaidi
Summary
Seeking a challenging position within a reputable organization to expand learnings, knowledge, and skills. Eager to secure a responsible career opportunity to fully utilize training and skills while making a significant contribution to company success.
Overview
19
19
years of professional experience
Work History
Customer Service Officer in Branch Banking
AbuDhabi Commercial Bank (ADCB)
11.2010 - Current
- Attend customer enquiries related to bank products
- Direct customers to online banking
- Create customer interactions for each customer met
- Attend daily morning team meetings
- Update customer KYC and account related documents
- Present ideas for improving customer service
- Participate in team-building activities
- Develop customer rapport
- Encourage customers to complete satisfaction surveys
- Make recommendations to managers to improve customer experience
- Handling all branch security items and delivering cheque books, welcomes kits and return cheque’s to customers
- Initiating standing instructions received from the customer
- Destroying the security items after completion of TAT
- Provide information to customers on their account status and account balances
- Asisting customer for re-activation of dormant accounts
- Assisting customer to apply for SMS and eStatements services
- Adding and deleting of the memo’s in the system
- Adding and deleting of hold in the system
- Liaising with other departments to complete the customer request
- Assisting customer to request liability letter and NOC.•Handling customers requests for their companies accounts in Branch.
- provides solutions to customer problems
- Maintain follow up to ensure transaction process with other department and no delays.
- Ensure to follow the bank policy and follow the procedures.
Customer Service Officer
Al Dhabi Brokerage Co LLC
12.2006 - 10.2010
- Process all customer requests including fax confirmations, statement fund transfers, share transfers, personal information change and trade ID creation
- Process all customer requests received via contact center
- Open accounts for customers and ensure they are processed on timely basis
- Investigate and resolve customer’s issues associated with their brokerage account
- Identify and ensure that genuine grievances are taken and forwarded to team leader on timely manner
- Provide brokerage initiation leads to the designated sales personnel
- Have a confident and customer focused attitude while dealing with customers telephonically
- Log and file all communications to and from customers for tracking purposes on MIS
- Assisted the Team leader in preparing MIS reports
- Attending all customer enquiries
- Abide by the daily shift schedule as required by the business.
Intern
Dubai International Airport
Dubai
11.2005 - 01.2006
- Worked as intern for creating data base
- Attended trainings for commercial directorate
- Trained to work under Ajwa system
- Attending phone calls and operating Fax system.
Education
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
Drivinglicense
Valid Dubai driving license
Language
English & Arabic
Contactdetails
+971567999900, bent.alsuwaidi@icloud.com
Computerknowledgeskills
Excel, Word, Power Point, Excellent knowledge of most desktop application, True
Personal Information
- Date of Birth: 07/24/81
- Nationality: UAE
- Marital Status: Divorced
Hobbies and Interests
- Reading books
- Swimming
- Cooking
- Watching movies
Timeline
Customer Service Officer in Branch Banking
AbuDhabi Commercial Bank (ADCB)
11.2010 - Current
Customer Service Officer
Al Dhabi Brokerage Co LLC
12.2006 - 10.2010
Intern
Dubai International Airport
11.2005 - 01.2006