Aisha Lunat
Summary
I am a highly motivated and determined individual, with 5+ years of customer service experience (including years in a call centre environment), and 6 months of admin experience, I feel this position is highly suited to me as I am keen to continue developing my career in a role where I can provide exceptional customer service. I can offer a range of key transferrable skills from previous positions, including excellent communication and customer service skills and upstanding organisational and time management abilities.
I am passionate about providing exceptional customer service and will do whatever it takes to provide ultimate guest satisfaction. I possess an excellent personable manner, making me highly approachable to customers and my team members. I am highly motivated to drive business growth and enhance customer satisfaction, as well as being able to complete admin tasks and duties both individually and as part of a functional team. I am also proficient in Microsoft Office products and am able to understand bespoke systems, as well as deal with cash and card handling
Overview
6
6
years of professional experience
Work History
Receptionist
Linden house hotel
02.2020 - 06.2022
- Check in and out guest.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries
- Managed phone calls, resulting in effective communication flow within the company
- Deal with guest requests, both via telephone and face to face
- Ensure company policies are followed on a day to day basis
- Promote the hotel via social media
- Ability to work under pressure within busy environments
- Maintained an organised reception area for a professional business environment
- Handled appointment scheduling to ensure smooth daily operations
Sales Assistant
BFC DISTRIBUTION
10.2017 - 12.2019
- Working within the BFC sales department ensuring that all customers receive an excellent level of customer care at all times
- Providing a thorough service whilst working at a fast demanding pace
- Worked towards call targets, receiving up to 60 incoming calls per day
- Ensuring that all calls were answered promptly and that queries, requests, and complaints were resolved in line with key targets
- Assisted customers with signing up for store loyalty programs and provided details about key benefits
- 24/7 Live Chat and telephone inquiries
- Sales - Had to hit a daily target of room sales
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases
- Received and processed product returns
Sales Assistant
argos
London
04.2016 - 09.2017
- Improved customer satisfaction by promptly addressing and resolving complaints
- Provided information for product inquiries, leading to increased sales
- Greeted customers warmly upon arrival, creating a welcoming environment
- Implemented feedback from customer surveys into practice, enhancing service quality
- Troubleshot product issues for resolution swiftly and accurately
- Built enduring relationships with clients through excellent service provision over time
- Ensured smooth transactions with the use of up-to-date POS systems
- Assisted customers in navigating company website, improving online experience
- Promoted new products to customers, driving brand awareness
- Managed appointments with clients for better time management
Education
Diploma - Digital Contact Center operations
Back2work
LondonSkills
- Administrative Support
- Document Control
- Customer and client relations
- Multitasking and prioritization
- Telephone skills
- Microsoft Office Suite
- Problem-solving
- Team player
- Reception desk management
- File Management
References
Available upon request
Timeline
Receptionist
Linden house hotel
02.2020 - 06.2022
Sales Assistant
BFC DISTRIBUTION
10.2017 - 12.2019
Sales Assistant
argos
04.2016 - 09.2017
Diploma - Digital Contact Center operations
Back2work
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