Aisha Makhdoom
Dubai ,UAE
Summary
A highly dedicated and skilled professional known for a combination of focused analytical skills, technical capabilities and interpersonal strengths. Possesses a significant knowledge and backgrounds in I.T. industry, including data analysis & modelling, information systems, ICT management, system testing, technical support, client engagement and customer service, among others, gained from intensive study and university experience.
Demonstrated ability to oversee and plan effective technology projects and execute all technology-related tasks and initiatives effectively. Eager to enhance skills and achieve growth in organization as Business Analyst or ICT system administrator.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
IT support analyst
WCG Security
Wollongong, Australia
06.2023 - 02.2024
- Scanned systems, diagnosing, correcting equipment failures with performance issues.
- Tested function of peripheral equipment with-it completed quality repairs of 25 different systems
- Handled high volume 10 calls day to address customer inquiries and concerns.
- Distilled complex technical information into easily digestible instructions for end-users.
- Answered user questions about hardware, software operation to help resolve problems.
Strategic data partner
Cambridge box hill language Assessment
Melbourne , Australia
10.2020 - 02.2021
- Created, showcased every individual's attendance on different dashboards using Power BI tool.
- Participated in business meetings weekly with different departments at CBLA like Assessment department, Finance department, Digital department, Customer service department, Education department, Marketing, shared services department focusing on technology.
- Assisted with transition of venues from Paper Based Testing to Computer Based Testing Research.
- Worked with finance team, focusing on functionality of software “Xero”, “SAP concur”, “Eway” used by finance department.
- Presented unrelated sources of data into coherent, visually immersive, and interactive insights on PowerBI.
- Worked with customer service department for week, merged 100 tickets per day to create weekly reports.
Activities Officer
International House, University of Melbourne
Melbourne, Australia
01.2017 - 01.2018
- Arranged events like Thai National Night, International café, Intercollegiate event, academic seminars for university catering audience of 50 plus.
- Ensured cleanliness, organization of entire event, constantly monitoring discipline, adherence of participants to set rules during these events
- Led two day marketing campaign in group, gaining experience in selling product, also interacting effectively with different stakeholders
- Liaised with vendors, exhibitors, stakeholders during event planning process to ensure everything was in order.
- Assessed event's overall success also submitted findings to university management.
ICT system administrator
Techno Engineering services (PVT LIMITED)
Islamabad, Pakistan
01.2016 - 01.2017
- Followed recommended update schedule for applications to keep software secure and functional.
- Created metrics to accurately measure progress against system performance goals.
- Maximized team productivity, utilizing PowerShell to automate project performance, predict future cost, update workflows, set time frames, maintain data bases and suggest problem solving solutions with improving work efficiency by 10% per month.
Freelancer
Self-Employed
Karachi, Pakistan
01.2014 - 01.2017
- Worked as freelance, helped 2 local brands get their business digitalized using HTML & CCS.
- Helped management team decide if IT systems infrastructure upgrades made business sense.
- Developed new functionality for existing computer systems.
- Installed selected new software, hardware systems.
- Oversaw new system installation setup, customized them for clients' specific business needs.
- Maintained high level of customer service, developing, enhancing, implementing warehouse management systems.
Education
Masters in Information Systems - Information Systems
University of Melbourne
Melbourne/ Australia 02.2018 - 12.2020
Bachelor in International Business - Project Management for Business & Logistics
Coventry University, UK
Coventry/ United Kingdom 06.2015 - 06.2016
Certification VB.Net Level 1 - IT
Holmesglen Melbourne
Melbourne Certification in Virtual Textile Designing Skills - Designing
Indus Valley School of Art & Architecture
KarachiCertification in Zabmun Debate Competition - Business
Shaheed Zulfikar Ali Bhutto Institute of Business
KarachiMonash Professional Pathways, Professional Year ICT - IT
Monash University
Melbourne/ Australia Bachelor of Business Administration - Global business & Logistics
Coventry University
Coventry, United Kingdom 01.2015 - 12.2016
Skills
- Significant knowledge of software testing, IT systems, workflow, controls, with working knowledge of IT principles, concepts also methods
- Knowledgeable business process modelling notation (BPMN) for focal process business analysis
- Extremely dedicated to superior customer service at all levels from first meeting with client all the way to projects' completion
- Highly Flexible, adaptable to changing work environment, with ability to multitask also prioritize
- Excellent organizational, time management skills acquired by working as freelancer
- Ability to work well in team or individually with minimal supervision developed by working collaboratively for projects
- Detailed oriented with sharp analytical mind, acquired by working as event management officer
Professional Membership
- Member - Australian Computer Society (ACS)
- Toad Master - University of Melbourne
Languages
English
Fluent
Urdu
Upper intermediate
Italian
Beginner
Affiliations
- Event Management loves to spend time organizing, planning, designing, arranging events with new creative ideas.
- Baseball- member of University of Melbourne Baseball Club
Accomplishments
- Helped in organizing the venues for the event and made sure the team targets are met successfully at the end of the day
- Coventry University Student Union - helped old age group understand the ease of using technology, focusing on business & bank transactions
Welcome Dinner Project, Victoria FEB 2017 – N2017
Community Volunteer and Facilitator
Lead Workshop Volunteer, UK
Team Leader
2018 RoboCup Junior Volunteering, Australian Open National Competition
Certification
Monash Professional Pathways, Melbourne - Professional Year ICT
This course aims to develop Australian workplace readiness in graduates.
Certification VB.Net Level 1, Holmesglen Melbourne
Certification in SAP HANA (Under Process), Melbourne
Professional Membership
- Member - Australian Computer Society (ACS) MAR 2017 –Current
- IT Professionals Australia OCT 2018 – Current
References
References available upon request.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
“It is pointless trying to know where the way leads. Think only about your first step, the rest will come.”
— Shams Tabrizi
Timeline
IT support analyst
WCG Security
06.2023 - 02.2024
Strategic data partner
Cambridge box hill language Assessment
10.2020 - 02.2021
Masters in Information Systems - Information Systems
University of Melbourne
02.2018 - 12.2020
Activities Officer
International House, University of Melbourne
01.2017 - 01.2018
ICT system administrator
Techno Engineering services (PVT LIMITED)
01.2016 - 01.2017
Bachelor in International Business - Project Management for Business & Logistics
Coventry University, UK
06.2015 - 06.2016
Bachelor of Business Administration - Global business & Logistics
Coventry University
01.2015 - 12.2016
Freelancer
Self-Employed
01.2014 - 01.2017
Certification VB.Net Level 1 - IT
Holmesglen Melbourne
Certification in Virtual Textile Designing Skills - Designing
Indus Valley School of Art & Architecture
Certification in Zabmun Debate Competition - Business
Shaheed Zulfikar Ali Bhutto Institute of Business
Monash Professional Pathways, Professional Year ICT - IT
Monash University
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