Aishah Sultan Al Kaabi
Dubai,United Arab Emirates
Summary
Wealth Manager experienced in comprehensive financial planning and investment solutions. Achieved sales targets and production goals through effective branch management and customer service strategies. Focused on delivering exceptional customer experiences while utilising modern banking systems and technologies.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Elite Banking, Area Manager
Commercial Bank of Dubai
Dubai, UAE
04.2025 - Current
- Results-driven Elite Banking Area Manager with experience in Assets Under Management (AUM) growth and leading high-performing wealth management teams. Expert in HNW client acquisition, portfolio optimization, and strict regulatory compliance across in Main Branch Head Office.
- Wealth & Revenue Generation: Drive the strategic sales of investments, insurance, FX products, and CASA (Current Account Savings Account) relationships to consistently exceed monthly and annual fee income targets.
- Client Acquisition & NTB Conversion: Spearheaded New-to-Bank (NTB) client acquisition strategies, converting self-sourced leads and bank-allocated referrals into funded Elite Banking relationships, enhancing client base.
- Team Leadership & Coaching: Direct and mentor a high-performing team of Relationship Managers to acquire, nurture, and expand portfolios of affluent, high-net-worth (HNW), and ultra-high-net-worth (UHNW) clients.
- Cross-Functional Collaboration: Collaborated with internal product specialists, wealth management teams, and marketing units to design customised financial solutions and execute micro-marketing acquisition events, driving targeted outreach.
- Compliance & KYC Excellence: Ensured adherence to statutory regulations, central bank guidelines, and internal compliance standards, maintaining robust KYC and onboarding protocols to uphold regulatory integrity.
Branch Manager
Commercial Bank of Dubai
12.2022 - 06.2026
- Managed day-to-day operations of financial institution’s branch, developed business plans, attained sales goals, delivered exceptional customer care, and grew revenue in alignment with bank objectives, while maintaining high levels of customer satisfaction and strong client relationships.
- Directed operational aspects including distribution operations, customer service, human resources, administration, and sales to ensure efficient branch functioning.
- Enhanced branch personnel performance through targeted training, coaching, development, and motivation.
- Develop forecasts, financial objectives and business plans.
- Assess local market conditions and identify current and prospective sales opportunities.
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities.
- Network to improve the presence and reputation of the branch and company.
- Stay abreast of competing markets and provide reports on market movement and penetration.
- Address customer and employee satisfaction issues promptly.
- Adhere to high ethical standards, and comply with all regulations/applicable laws.
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs.
Branch Manager
Emirates NBD Bank
01.2015 - 01.2022
- Direct accountability of the branch’s financial performance, operational control and customer service delivery, the responsibility spans across all segments of customers.
- Achieved branch portfolio growth, sales, and cross-sell targets across all applicable segments.
- Identified business development opportunities among commercial banking clients to enhance portfolio growth.
- Develop and monitor bank sales strategies.
- Identify and develop new sources of business and retain existing customers.
- Ensured customer service standards delivered consistent and superior customer experience.
- Managed, motivated, and coached branch staff to achieve productivity and competency goals through effective day-to-day supervision and leadership.
- Implemented operational controls and ensured compliance with policies, procedures, and regulations to protect the bank’s interests.
- Deep understanding of regional markets and customers, branch banking and sales procedures.
- Promoted branch services at community events to increase local engagement.
- Sought new accounts and clients to drive branch growth and profitability..
- Advanced knowledge of banking and finance best practices, laws, standards, and state/national regulations.
Relationship Manager
Emirates NBD Bank
01.2012 - 01.2015
- Acted as IT business partner for Group HR, Procurement, Reality Services, Group Operations GOPS, ENBD Properties, Tanfeeth, Retail, Marketing and other departments, providing tailored support to enhance operational effectiveness.
- Conducted business analysis to strengthen relationships with stakeholders, identifying key needs and facilitating effective communication.
- Managed IT business partnerships for Emirates NBD, fostering interdepartmental collaboration to align technology initiatives with business objectives.
Program Accelerated Learning Manager’s Program (Graduated)
Emirates NBD PAL
01.2010 - 01.2012
- Developed and maintained communication channels with management in specialised areas, consulting on internal controls and supporting compliance reviews across departments.
- Collaborated with Emirates NBD branches to streamline processes for personal loans, fixed deposits, credit cards, and account openings.
- Gained insights into IT and business integration through training across various IT departments.
Education
Equivalent to Bachelor & Higher Diploma - E-Business Management (E-commerce – 5 Years)
Higher Colleges of Technology - Fujairah Women’s College
Abu DhabiSkills
- Wealth management
- Client relationship management
- Sales performance optimisation
- Ability to meet sales targets and production goals
- Expertise in banking operations and customer service
- Strong knowledge of banking regulations and principles
- Regulatory compliance knowledge
- Modern banking practices
- Financial operations management
- Proficiency in banking software and systems
- Strategic branch leadership
- Team management
- Team development strategies
- Analytical decision-making
- Organisational skills
- Outcome-oriented mindset
OBJECTIVE
Seeking a challenging career in a multinational organization with an opportunity for professional growth, where advancement is based upon professional skills and contributions.
Certification
- Crucial conversation certificate.
- Management Learning Path - MLP (Managers).
- Emirates NBD - TOP Culture Service Leaders.
- Certificate Program for BMs.
- PRINCE 2 Management certified.
- CAP and ITIL certificated.
- Member and secretary in International Honor society (Phi Theta Kappa certificated) 2009.
- Student Academic & Leadership Awards 2007 – 2008.
LANGUAGES
Excellent Arabic, English & Urdu.
PERSONAL DATA
- Date of Birth: 29th of December 1987.
- Nationality: Emirati.
- Driver's license: UAE.
- Marital Status: Single.
Accomplishments
Best Employer of the year CBD 2024 - Ownership Rewards of Taqdeer.
Timeline
Elite Banking, Area Manager
Commercial Bank of Dubai
04.2025 - Current
Branch Manager
Commercial Bank of Dubai
12.2022 - 06.2026
Branch Manager
Emirates NBD Bank
01.2015 - 01.2022
Relationship Manager
Emirates NBD Bank
01.2012 - 01.2015
Program Accelerated Learning Manager’s Program (Graduated)
Emirates NBD PAL
01.2010 - 01.2012
Equivalent to Bachelor & Higher Diploma - E-Business Management (E-commerce – 5 Years)
Higher Colleges of Technology - Fujairah Women’s College