Microsoft wear
Aisha Ali Saeed Aljahdami
Sharjah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Sales and Customers Services
Sharjah Islamic Bank
DUBAI & SHARJAH
04.2014 - Current
- Worked flexible hours.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Call Center Agent
Dubai Islamic Bank
SHARJAH
01.2013 - 05.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Personal Finance Credit Analyst
Dubai Islamic Bank
SHARJAH
06.2013 - 03.2014
- Analyzed information to give approval for Personal loan.
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Conducted research, gathered information from multiple sources and presented results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
BBA - Accounting And Finance
SkyLine University College
SHARJAH 06.2020 - Current
Associate of Arts - Diploma in Graphics Interior Design
Sharjah Women’s Higher Colleges of Technology
SHARJAH 09.2007 - 12.2010
High School Diploma -
Wasit Secondary School For Girls
SHARJAH 09.2006 - 07.2007
Skills
Understanding of sales retention
Software
Certification
Managing Stress at Workplace
Timeline
BBA - Accounting And Finance
SkyLine University College
06.2020 - Current
Managing Stress at Workplace
03-2019
Skill Understand the Silent
03-2019
Innovation Tools and Methods.
04-2016
Sales and Customers Services
Sharjah Islamic Bank
04.2014 - Current
Personal Finance Credit Analyst
Dubai Islamic Bank
06.2013 - 03.2014
Call Center Agent
Dubai Islamic Bank
01.2013 - 05.2014
Associate of Arts - Diploma in Graphics Interior Design
Sharjah Women’s Higher Colleges of Technology
09.2007 - 12.2010
High School Diploma -
Wasit Secondary School For Girls
09.2006 - 07.2007
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