Microsoft wear
Aisha Ali Saeed Aljahdami
Sharjah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Sales and Customers Services
Sharjah Islamic Bank
DUBAI & SHARJAH
04.2014 - Current
- Worked flexible hours.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked with customers to understand needs and provide excellent service.
- Resolved problems, improved operations and provided exceptional service.
- Collaborated with team members to achieve target results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Drove operational improvements which resulted in savings and improved profit margins.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Call Center Agent
Dubai Islamic Bank
SHARJAH
01.2013 - 05.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Personal Finance Credit Analyst
Dubai Islamic Bank
SHARJAH
06.2013 - 03.2014
- Analyzed information to give approval for Personal loan.
- Developed team communications and information for meetings.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Used coordination and planning skills to achieve results according to schedule.
- Conducted research, gathered information from multiple sources and presented results.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
BBA - Accounting And Finance
SkyLine University College
SHARJAH 06.2020 - Current
Associate of Arts - Diploma in Graphics Interior Design
Sharjah Women’s Higher Colleges of Technology
SHARJAH 09.2007 - 12.2010
High School Diploma -
Wasit Secondary School For Girls
SHARJAH 09.2006 - 07.2007
Skills
Understanding of sales retention
Financial Services and Products
Retail experience
Retail knowledge
Retail transactions processing
Retail materials management
Retail Staff Management
Retail operations expertise
Key stakeholder relationship building
Multi-line phone talent
Service standard compliance
Receiving support
Creative problem solving
CRM
Training development aptitude
Staff education and training
Software
Certification
Managing Stress at Workplace
Timeline
BBA - Accounting And Finance
SkyLine University College
06.2020 - Current
Managing Stress at Workplace
03-2019
Skill Understand the Silent
03-2019
Innovation Tools and Methods.
04-2016
Sales and Customers Services
Sharjah Islamic Bank
04.2014 - Current
Personal Finance Credit Analyst
Dubai Islamic Bank
06.2013 - 03.2014
Call Center Agent
Dubai Islamic Bank
01.2013 - 05.2014
Associate of Arts - Diploma in Graphics Interior Design
Sharjah Women’s Higher Colleges of Technology
09.2007 - 12.2010
High School Diploma -
Wasit Secondary School For Girls
09.2006 - 07.2007