Aisha Saif Saeed Alhajeri
Customer Relationships Officer
Alain
Summary
Professional Synopsis Professional with more than 9 years of work experience in Retile, Corporate Banking, SME Banking, Client Relationship and Customer Services. Presently associated with ADIB (U.A.E)
Overview
16
16
years of professional experience
Work History
Customer Service Officer
ADIB Bank
11.2016 - Current
- Formulate & lead integrated service & operations proposition and strategy across channels
- Set service delivery performance standards / targets across channels
- Synchronize and coordinate cross channel execution of service delivery, and interface other functional areas
- Collectively own “deliver fast, friendly and accurate service"
- Work with Segment, Product, Channel and relevant Functional Heads to drive the design, implementation, and maintenance of an optimized service experience
- Standardize Service Delivery dashboard – to be aligned across regions and channels to the extent possible
- Monitor BAU service performance against targets via dashboard / review operating rhythm and maintain a cross-channel business / customer holistic views
- Synchronize / coordinate cross-channel execution and migration of service delivery
- Provide intervention on service delivery as needed
- Provide service element inputs on required staff training
- Provide staff quality and procedural training across the region
- Work closely with channel heads, & country teams on service performance against service standards/targets, ensuring right balance of customer experience, operational efficiency and delivery quality.
Assistant Sales Manager
06.2015 - 11.2016
- Lead a Result Oriented Team and is responsible for department Profitability
- Ensure achievement of all overall department Targets by generating business and to increase the revenue for the department by increasing the sales of cards
- Ensure all components of the department sales model functions as per design
- Ensure High Quality sales & service standards and customer relationship management
- Ensure all team objectives and overall department supervision
- Coaching the staff on regular basis for their skill enhancement
- Identify weaknesses in the effectiveness of controls and key processes
- Ensure compliance with Banking rules, Regulations & Procedures
Customer Service Officer
VIP, CIBG, SME–Mashreq Bank
01.2008 - 01.2015
- Formulate & lead integrated service & operations proposition and strategy across channels
- Set service delivery performance standards / targets across channels
- Synchronize and coordinate cross channel execution of service delivery, and interface other functional areas
- Collectively own “deliver fast, friendly and accurate service"
- Work with Segment, Product, Channel and relevant Functional Heads to drive the design, implementation, and maintenance of an optimized service experience
- Standardize Service Delivery dashboard – to be aligned across regions and channels to the extent possible
- Monitor BAU service performance against targets via dashboard / review operating rhythm and maintain across-channel business / customer holistic views
- Synchronize / coordinate cross-channel execution and migration of service delivery
- Provide intervention on service delivery as needed
- Provide service element inputs on required staff training
- Provide staff quality and procedural training across the region
- Work closely with channel heads, & country teams on service performance against service standards/targets, ensuring right balance of customer experience, operational efficiency and delivery quality
- Scholastics
- Mention your Graduation course and other education degree with year of passing Dubai woman college –diploma in business and technology Suda bint zamah high school;
- Participated Mashreq Bank Training Programs in Retail Banking Products, Banking Environment & banking Policies.
Skills
Resolve customer concerns and grievances in an efficient mannerundefined
Timeline
Customer Service Officer
ADIB Bank
11.2016 - Current
Assistant Sales Manager
06.2015 - 11.2016
Customer Service Officer
VIP, CIBG, SME–Mashreq Bank
01.2008 - 01.2015
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