Aishwarya Bisen
Dubai
Summary
Results-driven Accounts Receivable professional based in Dubai, with a strong track record of optimizing cash flow, reducing bad debt, and streamlining A/R operations. Proficient in ERP systems, financial reporting, and reconciliations, with a strategic approach to collections and dispute resolution. Skilled in stakeholder engagement and process optimization to enhance client satisfaction and drive operational efficiency.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Johnson Controls
Gurgaon
02.2022 - 08.2023
- Managed Accounts Receivable (A/R) Operations: Verified invoices, maintained accurate records, ensured timely collections, applied credits, and resolved discrepancies to optimize cash flow.
- Streamlined Cash Management: Recorded deposits, tracked receipts, and updated the A/R sub-ledger to maintain financial accuracy and compliance.
- Enhanced Payment Collections: Proactively engaged clients via multiple communication channels to secure timely payments and reduce outstanding dues.
- Delivered Financial Insights: Prepared comprehensive A/R performance reports, enabling data-driven decision-making and strategic planning.
- Supported Sales & Dispute Resolution: Provided weekly dispute updates, collaborated with the Sales team to address client concerns, and facilitated prompt issue resolution to maintain strong client relationships.
Collections Specialist
Accenture
Gurugram
06.2021 - 02.2022
- Oversaw Accounts Receivable (A/R) operations: ensured accurate invoicing, applied payments and credits, resolved billing discrepancies, and maintained up-to-date financial records to optimize cash flow.
- Managed Cash Flow & Reconciliation: Recorded deposits, monitored incoming payments, and maintained ledger accuracy to support financial reporting and compliance.
- Optimized Debt Recovery: Engaged with clients through strategic follow-ups and negotiations to minimize overdue balances, and improve collection efficiency.
- Generated actionable financial reports: Provided detailed A/R performance insights, highlighting trends, outstanding balances, and risk areas to support leadership decision-making.
- Facilitated Sales and Customer Resolutions: Partnered with the Sales team to address disputes, ensure prompt resolutions, and enhance client satisfaction, while maintaining smooth revenue operations.
Collections Representative
Rio Tinto
Gurugram
02.2017 - 12.2019
- Led Strategic A/R Collections: Developed and executed cash collection plans across advance payments, revenue, backlog, and unbilled accounts to ensure healthy cash flow.
- Reduced Bad Debt Exposure: Implemented stringent controls, swiftly addressed outstanding issues, and accurately documented uncollectible invoices for transparency and compliance.
- Accelerated Payment Recoveries: Proactively collaborated with customers and internal stakeholders to resolve disputes and shorten collection cycles.
- Drove Payment Resolutions: Escalated delays and discrepancies to sales teams and senior management, ensuring timely interventions and improved receivables management.
Collections Specialist
Keysight Technologies
Gurugram
08.2015 - 09.2016
- Optimized A/R Collections: Designed and implemented cash collection strategies, ensuring efficient recovery across advance payments, revenue, backlog, and unbilled accounts.
- Mitigated Credit Risk: Strengthened controls, swiftly rectified outstanding issues, and maintained precise documentation of uncollectible invoices to reduce financial exposure.
- Expedited Payment Cycles: Engaged directly with customers and internal teams to resolve disputes efficiently, minimizing delays and improving cash flow.
- Ensured Timely Escalations: Flagged payment bottlenecks and discrepancies to sales and senior leadership, driving proactive interventions for faster resolution.
Education
BBA -
Lucknow University
Lucknow, UP01.2012
Intermediate -
Rani Laxmibai School
01.2009
Skills
- Accounts Receivable Management
- Financial & Accounting Proficiency
- ERP (Oracle, SAP & GETPAID) & Accounting Systems Expertise
- Reconciliation & Dispute Resolution
- Customer & Stakeholder Engagement
- Cash Flow Optimization
- Credit & Collections Management
- Aging & Bad Debt Reduction
- Financial Reporting & Analysis
Timeline
Assistant Manager
Johnson Controls
02.2022 - 08.2023
Collections Specialist
Accenture
06.2021 - 02.2022
Collections Representative
Rio Tinto
02.2017 - 12.2019
Collections Specialist
Keysight Technologies
08.2015 - 09.2016
BBA -
Lucknow University
Intermediate -
Rani Laxmibai School
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