Aishwarya Karunakaran

Distribution Planning:

• Act as the primary contact for Middle East distributors, managing the entire order process, pricing updates, and ensuring seamless communication with Market Managers & Supply Chain teams.
• Oversee distribution of Finished Goods & POSM, handling transport, export documentation, and customer service KPIs while maintaining high customer satisfaction.
• Analyze orders based on stock projections, inventory levels, and supply capacity to ensure On-Time In Full (OTIF) deliveries.
• Work closely with the distributors and inform about - out of stock, delays, stock tension, replenishment date.

Supply Planning:

• Analyze orders in APO to ensure they align with forecasts and recommend strategies for phasing out older SKUs.
• Oversee inbound shipments from the Maison, coordinating with the 3PL provider for customs clearance and ensuring inventory accuracy within the system.
• Coordinate with the Maison regarding new vintages, allocations, and market quotas, update this information to both the supply chain team and market managers.

Logistics Operations:-

• Follow up with the 3rd party logistics on the delivery process, update the customers on expected arrival dates and any risk of delay.
• Plan delivery of all orders as needed, to achieve transport freight optimization and delivery timelines.
• Maintain high level of customer service including advance advice of shipping information, completeness of shipping documentation, prompt response to customer requests.
• Coordination with the various local parties to meet the relevant requirements for smooth and prompt documentation and operations.

• Handle all customer enquires related to product, pricing, orders, shipment related issue.
• Receive and validate customer orders, ensuring all necessary information is accurate and complete. Enter orders into the system or database, capturing relevant details such as product codes, quantities, and delivery information.
• Managing and execution of export distribution operations for MENA region by ensuring on time and accurate delivery products to the respective markets.
  Prepare Export shipping documents and hand over to the forwarders.
• Create deliveries on Time for critical orders ensuring the stocks are captured at the earliest. Reserve the stocks for critical order to maximize order fulfillment and Fill rate.
• Work and coordinate closely with the 3PL logistics to ensure orders are delivered on time. Collaborate with planning departments to ensure that products are available for order fulfillment.
• Coordinate the picking, packing, and shipping processes to fulfill customer orders on time. Manage Backlog of orders and clear all pending deliveries.
• Monitor delivery windows, liaising with major retailers' and distribution centers as necessary. Track and trace deliveries with transport carrier and provide POD's when requested.
• Preparing reports on order returns. Investigating the reasons for every single sales returns. Track the sales and delivery reports and resolving the issues in deliveries.
• Generating various kinds of reports as per the requirements of sales, finance & distribution team.

• Single point of contact for end-to-end order process for 12 major distributors in GCC & Africa. Handle customer related enquiries on pricing, stock availability, Country of origin, order status.
• Ensures Customer Orders/Quotations are Placed in SAP/ Processed/Shipped on time in order to avoid customer running OOS(out of stocks).Ensuring timely confirmation on order status to the customers.
• Get all relevant shipping instructions from customer and provide to warehouse to add in SAP.
• Push the planners to allocate stocks for the customers, process it and ship(Focus on releasing shipment to reach the sales target).
• Participate in partner meetings and update on the project/order status. Coordinate with finance to release any customer accounts on credit block.
• Send Proforma invoice to customers in case of advance payments.
• Prepare Shipping documents invoice/packing list /Certificate of origin/SASO. Ensure export shipping documentation are shared with the customer before consignment reaches destination.
• Ensure that necessary docs such as LC are reviewed are submitted. Coordinate with forwarders for picking up goods from distribution center. Coordinate and dispatch Samples and POSM.
• Process drop shipments and cross border shipments from US, Mexico, Ireland Plants.
• Day to day follow up with planners, regional distribution center, and warehouse to ensure the on-time delivery of the materials. Coordinating all internal communication across the globe with plants, forwarders, logistics, PLM, CSM Send partners and distributors weekly backlog report on status of orders.
• Raising credit notes and debit notes.
  Solve post order dispute and raise RMA.( Damaged /under order/over order /incorrect order).
• Lead new partner/distributor onboarding meeting.

• Handle all client inquiries. (Pricing, Stock availability) Support the sales team and update the necessary information on stock, repairs, price.
• Preparing quotations and price list. Issue invoices based on the terms provided in the quote. Propose alternatives if the requirements do not match.
• Process customer order and make sure the items are delivered on timely manner.
• Follow up with the client on provided quotation. Inform customer of unforeseen delays or problems. Stay updated on product knowledge and be informed of any changes in company policies.
• Preparing documents for Export AIR, SEA and ROAD (Invoice, Packing List, and Certificate of Origin). Check all import documents from the supplier factories are correct and matches with AWB.
• Coordinating with the forwarding agent for shipment clearance.Get the best rates from the freight forwarders.
  Take quarterly stock inventories and ensure that effective stock keeping system is in place.
• ABC Classification of products. Identify non-moving and shelf life of stocks and update sales. Planning Monthly stock replenishment considering Lead time, agreed stock days.
  Ensure OOS /Surplus situation by regularly monitoring inventory level.
• Create purchase order (LPO/IPO) in the system (SAP) and Issue PO to supplier factories.
• Sending out RFQ's to approved suppliers and reviewing the feedback from the supplier and making sure the supplier quote matches with all our parameters like pricing, delivery & payment.
• Track the status of any orders and deal with non-supplied, under orders, over orders and damaged goods.
  Interact with the suppliers on lead time and follow up to ensure the goods leave the supplier warehouse on time.