Aishwarya Singh
Dubai,UAE
Summary
Results-oriented professional specializing in customer relationship and broker management. Proven ability to plan and prioritize work effectively under pressure while consistently achieving targets. Experienced in decision-making and adaptability, with a history of successful product launches and sales leadership. Focused on leveraging skills to drive business growth and meet strategic goals.
Overview
13
13
years of professional experience
2020
2020
years of post-secondary education
Work history
GM - SALES & OPERATIONS
Rajdeep Infra & Sales Private Limited
Lucknow, India
2025.03 - 2026.02
- Assisted in developing and implementing sales strategies to boost revenue and increase market share through broker channels.
- Supported in establishing and nurturing key relationships with brokers to ensure steady sales volume while identifying and overcoming growth barriers.
- Managed use of CRM and broker management systems to monitor sales activities and maintain data accuracy.
AGM - CRM & OPERATIONS
Paarth Infrabuild Private Limited
Lucknow, India
2023.10 - 2026.02
- Monitored achievement of monthly collection targets for Lucknow projects.
- Assisted in daily follow-up meetings to ensure project oversight.
- Supported supervision of bucket and project reports for all Lucknow projects.
- Facilitated customer satisfaction initiatives to enhance company goodwill.
- Ensured prompt responses to customer emails regarding urgent issues.
- Processed signing of various documents including PTM and TPA agreements.
- Oversaw backend and accounts activities including booking acceptance and refunds.
- Managed dealers' commission payments from head office.
- Provided approval for interest waivers and discounts as per company policy.
- Coordinated with departments to resolve customer issues effectively.
- Handled client refund and adjustment cases with diligence.
- Collaborated with bankers for disbursement of loan dues and project approvals.
MANAGER - CRM & OPERATIONS
Omaxe Limited
Lucknow, India
2016.10 - 2023.10
- Assisted in resolving product and consumer complaints through effective communication.
- Coordinated with various departments to address customer issues related to area layouts, registration dues, and other project concerns.
- Supported project management efforts to deliver on-time and within budget constraints.
SENIOR EXECUTIVE - CRM & OPERATIONS
Proplarity Group
Lucknow, India
2015.04 - 2016.09
- Documented customer interactions in CRM to track requests, issues, and resolutions.
- Assisted customers in payment processing and setting up payment plans to update accounts.
- Explained product benefits and features in order to support client retention efforts.
SENIOR EXECUTIVE - CRM & OPERATIONS
Variant Builders Private Limited
Lucknow, India
2013.04 - 2015.03
- Provided fast, friendly, and knowledgeable service for routine customer inquiries and complaints.
- Answered customer questions via phone and email, offering company details and policy information as needed.
- Assisted in training team members to support customer service strategies and enhance satisfaction levels.
- Updated customer account information after calls and recorded client concerns and issues.
- Alerted supervisor immediately when issues required escalation to prevent lost revenue.
- Structured customer service department to optimise coverage for expected demands and improve response efficiency.
- Managed work requests, store inventory, equipment transactions, and changes to enhance operational efficiencies.
Education
MBA - Marketing Management And Research
Maharishi University of Information Technology
Lucknow, Uttar PradeshBachelor of Arts - Economics
Dr. Rammanohar Lohia Avadh University
FaizabadSkills
- Customer Relationship Management
- Broker Management
- Work Planning and Prioritization
- Ability to Work under Pressure
- Result-Driven approach
- Decision Making
- Adaptability
- Product launch expertise
- Target achievement
- Sales Leadership
Languages
English
Hindi
Personal Information
- Willing To Relocate: UAE
- Father's Name: Prakash Singh
- Mother's Name: Bindu Singh
- Date of birth: 04/30/1995
- Marital status: Single
- Availability: Willing to Relocate in UAE
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Interests
- Listening & Singing Music
- Modeling
- Reading Novels
- Playing Badminton
- Net Surfing
Timeline
GM - SALES & OPERATIONS
Rajdeep Infra & Sales Private Limited
2025.03 - 2026.02
AGM - CRM & OPERATIONS
Paarth Infrabuild Private Limited
2023.10 - 2026.02
MANAGER - CRM & OPERATIONS
Omaxe Limited
2016.10 - 2023.10
SENIOR EXECUTIVE - CRM & OPERATIONS
Proplarity Group
2015.04 - 2016.09
SENIOR EXECUTIVE - CRM & OPERATIONS
Variant Builders Private Limited
2013.04 - 2015.03
Bachelor of Arts - Economics
Dr. Rammanohar Lohia Avadh University
MBA - Marketing Management And Research
Maharishi University of Information Technology