Aiswarya Narayanan
Support Services Agent (Admin)
Al Qusais,Dubai
Summary
Highly articulate individual able to work confidently with diverse cultures and situations. Knowledgeable and keen graduate with solid theoretical business understanding. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in ETHOS, ALTARS.
Overview
10
10
years of professional experience
17
17
years of post-secondary education
4
4
Languages
Work History
Support Services Agent (Admin)
Dnata Cargo
Dubai
05.2022 - Current
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the company.
- Enhanced support services efficiency by streamlining administrative processes and implementing new software tools.
- Streamlined communication between departments by developing effective channels of information-sharing among team members.
- Assisted in budget planning and monitoring for the support services department, ensuring optimal allocation of resources.
- Played a vital role in maintaining updated documentation related to policies, procedures, guidelines relevant to Support Services Administrator responsibilities.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Maintained a high level of organization and accuracy while managing multiple tasks, ensuring timely completion of assignments.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Accounts Executive
ABRA VM & SD INTERNATIONAL FZ-LLC
Dubai
08.2020 - 08.2021
- Provided comprehensive support during external audits by producing accurate documentation that streamlined the audit process
- Coordinated month-end closing activities to ensure timely completion of financial statements for executive review and decision-making purposes
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process
Finance Cum Admin Executive
M/s Mastodon General Trading LLC
Dubai
09.2019 - 03.2020
- Developed innovative solutions to complex problems, resulting in improved organizational performance
- Established long-term client relationships through consistent delivery of high-quality products and services
- Enhanced customer satisfaction by streamlining communication channels and improving response times
Chartered Accountant Trainee (Internal Audit)
Kerala Electrical and Allied Engineering Co Ltd
Cochin, Panampilly Nagar
01.2018 - 01.2019
- Provided valuable insights to clients through comprehensive financial analysis and strategic planning
- Maximized client satisfaction by delivering timely and accurate financial reports, addressing concerns promptly
- Conducted regular reconciliations of balance sheet accounts to maintain accurate records essential for decision-making purposes
Audit Article
Reji Panikkar Associates
Cochin, Panampilly Nagar
12.2014 - 12.2017
- Collaborated with team members to complete audits efficiently and maintain client satisfaction
- Demonstrated exceptional attention to detail when reviewing financial records for accuracy and completeness
- Facilitated clear communication between clients and audit team, addressing questions or concerns promptly
Education
ACCA -
Kappan's School of Accountancy And Management
Cochin, Kerala - India 06.2021 - Current
CHARTERED ACCOUNTANT -
ICAI
Cochin, Kerala - India 03.2014 - Current
B.COM -
M.G. University
Cochin, Kerala - India 03.2011 - 03.2014
AISSCE (12th) -
Bhartiya Vidya Bhavan
Cochin, Kerala - India 03.2010 - 03.2011
Skills
Inventory Control
Project Management
Human Resources
Customer Relations
Employee Scheduling
Expense Control
Administrative Skills
Human Resources Management
Resource Allocation
Roles And Responsibilities
- Managing Store requisitions at DWC Cargo Ops / Stationeries and PPE Management and Distribution
- Arranging Refreshment Items for DWC Cargo on monthly basis coordinating with procurement team.
- Arranging Airline properties Polythene sheet, Wrapping rolls and Masking Tape for the operations by coordinating with procurement team.
- FG8 Warehouse visitors pass / FG9 pass to the visitors liaising with Dubai Police and DWC DLC pass for dnata visitors on a request basis.
- Facilitating FG8/9 training Room’s requirements.
- Providing Reports for WARM D2445 (ADMIN REPORT) – Weekly Basis; such as disciplinary report, termination & resignations, Ad hoc leave / emergency & annual leave details, replacement request
- Support Services Tasks: Marking the attendance codes in ETHOS, updating daily overtimes, maintaining Comp Off files and updating them in ALTARS
- Processing Mobile Sticker Application
- NAJM certificates printing
- Taking store inventory, rectifying shortages and placing order coordinating with procurement team and dnata store.
- Providing training materials & PPEs
- Coordinating the collection and distribution of new/renewed Airside Driving Permits for staff.
Availability
Currently available in Dubai.
Computer Skills
Tally ERP 9, Zoho Books, MS Word, MS Excel, MS Power Point, MS Outlook, Adobe Light Room, Photoshop, Microsoft Power BI.
Area Of Interest
- Photography
- Content Creation
- Editing
- Reading books
- Teaching
Personal Information
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above information provided by me is true to the best of my knowledge and belief.
Timeline
Support Services Agent (Admin)
Dnata Cargo
05.2022 - Current
ACCA -
Kappan's School of Accountancy And Management
06.2021 - Current
Accounts Executive
ABRA VM & SD INTERNATIONAL FZ-LLC
08.2020 - 08.2021
Finance Cum Admin Executive
M/s Mastodon General Trading LLC
09.2019 - 03.2020
Chartered Accountant Trainee (Internal Audit)
Kerala Electrical and Allied Engineering Co Ltd
01.2018 - 01.2019
Audit Article
Reji Panikkar Associates
12.2014 - 12.2017
CHARTERED ACCOUNTANT -
ICAI
03.2014 - Current
B.COM -
M.G. University
03.2011 - 03.2014
AISSCE (12th) -
Bhartiya Vidya Bhavan
03.2010 - 03.2011
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