AISWARYA AKHOSH R
DUBAI,UAE
Summary
Shipping & Freight Forwarding Professional with 5+ years of experience in import operations, FCL/LCL shipments, transshipment coordination, customer service, documentation, pricing support, and NVOCC-related activities. Experienced in coordinating with shipping lines, feeder operators, overseas agents, customers, and port authorities to ensure smooth cargo movement and timely shipment execution. Strong working knowledge of Dubai Trade, Dubai Customs, DDO services, MOFAIC, MOIAT, Delivery Order processing, shipping documentation, vessel schedules, and transshipment operations . Proven ability to manage multiple shipments, resolve operational issues, maintain customer relationships, and coordinate effectively across stakeholders in a fast-paced freight forwarding environment.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work history
PRICING AND CUSTOMER SERVICE EXECUTIVE
LEGEND XPRESS SHIPPING LLC
DUBAI, UAE
2023.11 - Current
- Managed end-to-end import operations and transshipment shipments , ensuring timely documentation, cargo connections, and delivery coordination for FCL/LCL movements.
- Handled customer service and shipment coordination , responding to queries related to vessel schedules, documentation, cargo status, Delivery Orders, and operational requirements.
- Coordinated with shipping lines, feeder operators, overseas agents, customers, and port representatives to ensure smooth and reliable shipment execution.
- Prepared and verified discharge lists, shipping manifests, arrival documentation, and customer invoices , ensuring accuracy and timely processing.
- Managed Delivery Order (DO) issuance and processing through Dubai DDO services and coordinated with relevant stakeholders for cargo release.
- Followed up on customer outstanding receivables , maintaining regular communication and supporting timely collection of pending payments.
- Managed regulatory and government procedures through Dubai Trade, Dubai Customs, MOFAIC, and MOIAT portals , including registrations, renewals, and shipment-related requirements.
- Oversaw transshipment unit filing, vessel connection arrangements, and pre-alert documentation to ensure timely communication with the Port of Discharge and overseas agents.
- Coordinated with feeder lines and shipping partners to secure vessel space, obtain NOCs, arrange stack usage, and ensure smooth transshipment movements.
- Maintained strong professional relationships with customers and overseas agents , contributing to service reliability, customer satisfaction, and effective shipment execution.
- Monitored shipment schedules and operational timelines, proactively coordinating with internal and external stakeholders to minimize delays and resolve operational issues.
- Supported documentation, invoicing, cargo release, and shipment follow-up activities , ensuring compliance with company procedures and UAE regulatory requirements.
OPERATIONS AND CUSTOMER SERVICE EXECUTIVE
THREE STAR SHIPPING LLC
Dubai, UAE
2021.11 - 2022.10
- Managed import and export documentation and customs clearance procedures , ensuring accurate and timely submission of required documents.
- Prepared and submitted Bills of Entry, import documentation, import code renewals, and customs-related applications in compliance with UAE requirements.
- Handled customs clearance procedures and coordinated with relevant authorities, customers, and clearing agents to facilitate timely cargo release.
- Demonstrated strong working knowledge of Mirsal-2 / Dubai Customs systems for customs declarations and clearance-related processes.
- Processed invoice attestation and duty exemption applications , ensuring proper documentation and timely submission.
- Handled customer enquiries related to import, export, customs clearance, shipment documentation, and cargo release .
- Prepared and submitted freight and logistics quotations based on customer requirements, shipment specifications, and applicable charges.
- Managed claims submissions and follow-ups , coordinating with relevant parties to support timely resolution.
- Coordinated shipments involving general cargo and temperature-controlled medical products , ensuring appropriate handling and documentation requirements were followed.
- Liaised with customers, customs authorities, clearing agents, and internal teams to ensure smooth shipment processing and regulatory compliance .
ACCOUNTS AND ADMIN ASSISTANT
INSPIRE UNIVERSITY COLLEGE
DUBAI, UAE
2021.11 - 2022.10
- Managed import/export documentation and customs clearance, ensuring accurate and timely processing of shipment documents.
- Prepared and submitted Bills of Entry, import code renewals, customs declarations, and related applications in compliance with UAE requirements.
- Hands-on experience with Mirsal-2 / Dubai Customs for customs declarations and clearance procedures.
- Processed invoice attestations and duty exemption applications, ensuring complete documentation and timely submission.
- Handled customer enquiries related to imports, exports, customs clearance, documentation, and cargo release.
- Prepared freight quotations based on customer requirements, cargo specifications, and applicable charges.
- Coordinated shipments involving general cargo and temperature-controlled medical products, ensuring proper documentation and handling requirements.
Education
Master's degree - FINANCE AND HR
KERALA UNIVERSITY
2014.06 - 2016.05
Bachelor of Commerce - B.C AND COST
MADURAI KAMARAJ UNIVERSITY
2011.06 - 2014.05
Skills
- Team Training and Staff Coordination
- CRM Management
- Problem Solving & Issue Resolution
- Good Managerial and Organizational Skills
Languages
English
Proficient (C2)
Malayalam
Native
Tamil
Intermediate (B1)
Hindi
Beginner
Timeline
PRICING AND CUSTOMER SERVICE EXECUTIVE
LEGEND XPRESS SHIPPING LLC
2023.11 - Current
OPERATIONS AND CUSTOMER SERVICE EXECUTIVE
THREE STAR SHIPPING LLC
2021.11 - 2022.10
ACCOUNTS AND ADMIN ASSISTANT
INSPIRE UNIVERSITY COLLEGE
2021.11 - 2022.10
Master's degree - FINANCE AND HR
KERALA UNIVERSITY
2014.06 - 2016.05
Bachelor of Commerce - B.C AND COST
MADURAI KAMARAJ UNIVERSITY
2011.06 - 2014.05