Aiswarya K

Airport Lounge-Team Leader

DUBAI

Summary

To work, learn, and grow with an organization to reach a high level in managerial hierarchy and be instrumental in driving it beyond its mission by adhering to its values and cultures and utilizing my potential and talent to the fullest.

Overview

years of professional experience

Languages

Work History

Team Leader

080 TRANSIT HOTEL-TRAVEL FOOD SERVICE

07.2019 - 01.2024

Handling Front desk operation, refund, and cancellation report along with daily sales report tracker
Reviewed daily guest reservation to ensure seamless operation also handling arrival and departures
Ensuring the front desk provides a professional and friendly service for customers
Dealing with customers, including handling complaints and feedback.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Held weekly team meetings to inform team members on company news and updates.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Conducted regular reviews of operations and identified areas for improvement.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated staff performance and provided coaching to address inefficiencies.
Educated staff on organizational mission and goals to help employees achieve success.

Guest Service Officer

PLAZA PREMIUM LOUNGE

02.2018 - 06.2019

Greet customers as they arrive at the food service facility, and provide them with assistance in finding seats
Meet and Greet, Handling Front desk operation and Tacking Check in and Check out
Ensure that customers are provided with menus and assist them in choosing items according to their tastes
Oversee the ordering process, ensuring that the right order is delivered to the kitchen area
Prompt kitchen staff to expedite orders, ensuring that they are served in a timely fashion
Provide customers with suggestions on beverages that complement the food items that they have ordered.
Processed customer service orders promptly to increase customer satisfaction.
Handled customer inquiries and suggestions courteously and professionally.

Skills

Team Supervision

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Attributes

I am Honest, Accountable, Ethical with a hospitable personality.
Hardworking, sincere and able to handle high pressure situations.
Hunger for knowledge is my motto.

Accomplishments

Awarded as Excellent Service and Teamwork in the Plaza Premium Lounge (2018 & 2019)
Award as the Power Girl of the Month in the Travel Food Services (2023)

EDUCATION

2017-03 Banking And Accounting (Govt of India)

2018-01 Chemnad Aliya Arabic College

Committe- Kasaragod

2014-06 Diploma in Airline Tourism and Hospitality

2015-11 Management

Airborne College of Aviation -Kannur

2012-06 Class XII

2014-03 Government Vocational Higher

Secondary School -Kasaragod

2011-06 Class X

2012-03 Government Fisheries

Higher Secondary School- Kasaragod

Additional Information

Nationality : Indian
Gender : Female
Marital Status : Single
Date of Birth : 02/12/1996
Passport No : V8225732
Date of Issue :19/07/2022
Date of Expiry :18/07/2032
Place of Issue :Kozhikode

Disclaimer

I hereby declare the above given information is correct & complete to the best of my knowledge & belief.

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