Aiza C Dumayao
Dubai,UAE
Summary
A dedicated professional with expertise in customer needs analysis, solution development, and problem-solving. Demonstrates a strong service-oriented mindset with proven skills in shipping and receiving, active listening, and report generation. Adept at managing customer data, handling large cash and cheque deposits, and providing exceptional feedback reception. Possesses a unique talent for food and wine pairing. Committed to leveraging these skills to enhance customer satisfaction and operational efficiency.
Overview
10
10
years of professional experience
2011
2011
years of post-secondary education
Work history
Waitress Part Time Dubai Opera
Own Visa
Dubai, UAE
04.2024 - Current
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Maintained clean and organised dining area for Guest comfort.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Collaborated with kitchen staff to ensure order accuracy.
- Managed table settings for enhanced dining experience.
- Executed food and drink orders accurately to improve guest satisfaction rates.
Retail Sales Executive
Shaun Technologies Trading LLC
Dubai, UAE
10.2022 - 03.2024
- Building relationship with new customers.
- Maintaining good business with existing customers.
- Meeting and greeting customers and making them feel welcome.
- Responsible for the marketing & Advertising on new and existing products.
- Selling postpaid, prepaid sim card & home wireless WIFI.
- Informing the customers to know about the products and services.
- Achieving the monthly sales target.
- Handing customers problem and complaints.
- Devising and implementing the organizations sales strategies.
- Assisting the customers to the highest standards of the products and services. To ensure customer satisfactions are met.
Cleaner
Prime express Cleaning Services LLC
Sharjah, UAE
05.2020 - 04.2022
- Engaged with customers to better understand needs and deliver excellent service
- Managed bookings to optimize team availability
- Identified issues, analyzed information and provided solutions to problems
- Trained and mentored employees to maximize team performance
- Achieved service time and quality targets
- Resolved customer queries and problems using effective communication and providing step-by-step solutions
- Promoted safe working environment by implementing regulatory standards, policies and guidelines
Waitress
Dubai, UAE
03.2018 - 04.2020
- Focus on customer service, order taking, food and drink preparation, cash handling, and maintaining a clean and organized dining area
Retail Sales Assistant
Supermarket
Trento, Philippines
02.2015 - 10.2017
- Processed cash and card payments during busy shopping periods to minimize customer waiting times
- Promoted sales and special offers for discounts and merchandise options
- Upsold additional products and targeted customer needs using consultative sales techniques
- Explained products' benefits and value, engaging customers in new stock to drive sales
Education
Bachelor of Arts -
colegio de san pedro laguna
Skills
- Customer needs analysis
- Solution development
- Problem-solving
- Shipping and receiving
- Active listening
- Report generation
- Customer data management
- Large cash/chq deposits
- Service-Oriented mindset
- Feedback reception
- Food and wine pairing
Languages
English
Tagalog
Personal Information
Nationality: Philippines
Timeline
Waitress Part Time Dubai Opera
Own Visa
04.2024 - Current
Retail Sales Executive
Shaun Technologies Trading LLC
10.2022 - 03.2024
Cleaner
Prime express Cleaning Services LLC
05.2020 - 04.2022
Waitress
03.2018 - 04.2020
Retail Sales Assistant
Supermarket
02.2015 - 10.2017
Bachelor of Arts -
colegio de san pedro laguna
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