Aizah May Patarlas
Reservation Agent
Dubai
Summary
Hardworking and reliable with strong abilities to complete duties given. Highly organized, proactive and punctual with team-oriented mentality. Adaptable and courteous, talented at answering questions...
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Reservations Agent
Al Bandar Rotana and Al Bandar Arjaan by Rotana
Dubai
11.2021 - Current
- Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in the community and responding to guest complaints
- Processed all guest reservations including guest follow up obtaining all necessary information and accurately entering it into computer system
- Created opportunities to maintain repeat-stay guests and good relations between the hotel and new guests
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled billing information over phone.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Telephone Operator
Al Bandar Rotana and Al Bandar Rotana Arjaan by Rotana
Dubai
10.2020 - 11.2021
- Answer phones and assist customers in any way
- Perform programming of wake ups calls and other automated services
- Fulfill any special requests made by guests
- Answered phones transferred calls and took and delivered detailed messages
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate departments.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Laundry Valet
Rose Rayhaan By Rotana
Dubai
10.2018 - 08.2020
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Supported fellow staff members with delivery and pickup of customer orders.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Assisted with unloading and loading customer laundry items.
- Managed laundry sorting, washing, drying, and ironing.
Service Counter Crew
Sans Rival Cake and Pastries
Cebu City
10.2017 - 06.2018
- Helped customers choose items based on menu options, dietary needs and preferences.
- Took and processed over customer orders.
- Restocked counter supplies, condiments, napkins and silverware.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters and disposing of trash.
- Took orders, prepared meals, and collected payments.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Greeted customers entering restaurant with enthusiasm and warmth and served [Number] customers.
Education
Bachelor of Science - Hotel And Restaurant Management
Misamis University
Feliciano St. Ozamis City, Philippines 06.2012 - 04.2018
Skills
Telephone reservations
Timeline
Reservations Agent
Al Bandar Rotana and Al Bandar Arjaan by Rotana
11.2021 - Current
Telephone Operator
Al Bandar Rotana and Al Bandar Rotana Arjaan by Rotana
10.2020 - 11.2021
Laundry Valet
Rose Rayhaan By Rotana
10.2018 - 08.2020
Service Counter Crew
Sans Rival Cake and Pastries
10.2017 - 06.2018
Bachelor of Science - Hotel And Restaurant Management
Misamis University
06.2012 - 04.2018