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• Create an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
• Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter.
• Selects the right products to the client needs and benefits.
• Upsells and cross-sells using appropriate sales techniques.
• Develops local and international client base and seeks to recruit and develop top clients.
• Ensure high levels of customer satisfaction through Excellent sales exceptional service.
• Responsible for the general upkeep and appearance.
• Meet or exceed sales goals.
  Assist in the merchandise and on display maintenance of the Boutique book, contacting clients regularly and providing
• appropriate follow-up on all sales or client requests.
• Actively develop new clients and consistently strengthen existing client relationships.
• Play an active role in maintaining a positive and professional working environment.
• Highlight the house differentiation by maintaining a high level of product knowledge and keep up to date with market trends and competitors.
• Possess the ability to work well in a team and the willingness to support and assist your colleagues.
  Promote the brand's culture internally and externally, acting as a brand ambassador at all times.
  Maintain organisation, grooming and appearance standards, whilst respecting guidelines.
• Actively support management with key in store processes to ensure compliance and standards.
• Contribute and support with the back of house operations and processes, e.g. stock control and inventories.

• Lead individual sales and achieve performance targets and KPls.
• Engage in upselling, cross selling and multiple selling for all product categories.
• Grant an outstanding service to the clients in compliance with the company guidelines.

Ensuring high levels of customer satisfaction through extra mile to achieve excellent sales service

Cashiering, Process POS (point of sale) purchases.

Manage customer service quality, to meet customer

expectations by offering professionalism and human touch.

Handling returns, damage items and refunds.

• Correcty operate the retail IT system for stock transfers,

payments, stock inquiries and customer database input.

• Handle customer questions, complaints, and issues

Collects meaningful customer information throughout the client journey to feed into the CRM system.

Sales Associate

• Greet every customer in warmth and friendly manner and demonstrate customer service.
• Approache every customer explain the season trend, and aftercare tips.
• Seek to establish a long-term relationship with the customers to provide personalized services.
• Boost sales to achieve objectivity and sales targets.
• Maintain the perfect merchandising of the goods based on giving guidelines.
• Demonstrate and maintain product knowledge, fashion trends.
• Ensure the security of all aspects of the store, including staff, cash, IT and stock.
• Keep up to date with special promotions and putting up display
• Handles customer queries and complaints about the products and resolve them.