Adrian Justin F. Flores
Dubai,UAE
Summary
To work in a firm with a professional work driven environment where I can utilize and apply my knowledge and skills which would enable me to grow while fulfilling organizational goals.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work history
Computer Systems Support
YES Team Event
Dubai, UAE
04.2023 - 04.2025
- Setup, administration, and maintenance of all users’ laptops, desktops, & mobile devices
- Install, configure, and maintain operating systems (Windows & Mac), applications, and network devices
- Provide Level 1 IT Technical support to business users
- Monitor and maintain IT infrastructure, including servers, network, Wi-Fi, and security systems
- Perform regular system updates, backups, and maintenance tasks
- Updating the status of incidents or service requests in the service desk tool and ensuring updates are provided to business users as the resolution is progressing
Level 1 NOC Engineer
(Param Info Consultancy) Tech Mahindra
Dubai Design District
03.2022 - 09.2022
- Observes IT Operations of Smart Dubai Government including public service applications; UAE Pass, Dubai Now, Dubai Pay, etc
- Administrates Windows Servers including patching management and Network devices
- Remediating high-impact incidents with Management Teams and Reporting Directors
- Provides First Layer Servers, Networks, Applications health check for proper action required
- Complete users CPanel, VPN, and First layer network related requests
- Execute server admin tasks as advised by support team
- Assist in analysis of reporting or alerts raised by support and business teams
- Strict first cut notification for major incidents sent to respective stake holders on preliminary information.
Level 2 NOC Engineer
(NTT Philippines Digital Business Solutions, Inc.)
SUNPOWER Philippines Limited - ROHQ, Laguna Technopark, Biñan City, Laguna
10.2018 - 03.2021
- Engages process values of incident management
- Facilitates urgent business impacting incidents in bridge meetings
- Tracking of IT infrastructure assets to ensure operational standards
- Monitors vendor maintenances and business operations changes to avoid adverse impacts
- Monitors Network, Servers, and Applications
- Administrates contact list of IT teams and management for operations communication
- Provides first level troubleshooting for validation of alerts monitored
- Executes second level of isolation of issues for remediation with support teams and/or vendors
- Seeks Root Cause Analysis and documents all events of incidents encountered
- Trained new employees for operations introduction and comprehension.
Education
Bachelor of Science in Information Technology, Tertiary -
University of Perpetual Help System - JONELTA
Sto. Nino, Biñan City, Laguna 01.2012 - 01.2018
Secondary - undefined
The Philippine School
Muhaisanah 2, Dubai 01.2008 - 01.2012
Skills
- UAE Driving License
- Basic SAP Overview Knowledge
- Incident Management
- Problem Management
- Change Management
- Vendor Management
- ITSM & ITIL knowledge
- Service-Now SLA/OLA Punctuality
- SolarWinds Monitoring
- Strong commitment to delivering exemplary oral and written communications service
- Cisco Meraki Operations
- Has good human relations
- Capable of working under pressure
- AppDynamics Manage Engine Tools
- Site24x7
References
- Mamta Sharma, HR Manager, Param Info IT Solution Company, +971559128534
- Chanjal Babu Panicker, NOC Supervisor Smart Infrastructure Sector, Tech Mahindra, +971505353181
- Kencel Padua, Manager, Network Operations Center (NOC), SunPower Philippines Limited ROHQ, Kencel.Padua@sunpowercorp.com, +639178240757
Timeline
Computer Systems Support
YES Team Event
04.2023 - 04.2025
Level 1 NOC Engineer
(Param Info Consultancy) Tech Mahindra
03.2022 - 09.2022
Level 2 NOC Engineer
(NTT Philippines Digital Business Solutions, Inc.)
10.2018 - 03.2021
Bachelor of Science in Information Technology, Tertiary -
University of Perpetual Help System - JONELTA
01.2012 - 01.2018
Secondary - undefined
The Philippine School
01.2008 - 01.2012
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