AJAN JOHN

• Installing, Upgrading&Troubleshooting Operating Systems, Device Drivers, Application Software & Antivirus tools.
• Troubleshooting and Maintenance of all LAN Essentials, Maintenance of Workgroup & Server - Client-based Networks.
• Hands-on experience in eSSL, IPTV, and V Mid-east Biometric Attendance System. Installing configuring and managing Active Directory DNS, DHCP, Software Deployment, Server Backup.
• Managing local and networking printers.
• Hands-on experience in Vmware workstation pro 16, vSphereESXi.
• Familiar with Server backup software's like Symantec Backup & Replication, Bare metal backup and also familiar with Raid-5 Configuration.
• Hands-on experience in building lightweight Network monitoring for Windows 10 and Windows 11.
• Installing, configuring, managing, and troubleshooting on Microsoft Outlook Familiar with Property Management Software (IDS, Touche, Wishnet, Opera - Fidelio, Micros, Web Prologic, Vicas).
• Microsoft office 365 administration
• Troubleshooting issues related to EPABX.
• Troubleshooting issues related to Hotel Software& Hardware.
• Working on Server backup software like Symantec Backup & Replication, Bare metal backup and also familiar with Raid-5 Configuration
• Assembling and troubleshooting Desktop PC's.

• Initiated and managed network test facilities to verify network hardness and resilience.

• Provided network support services for devices such as hubs, bridges, routers, and other hardware.

• Diagnosed network problems involving a combination of hardware, software, power, and communications issues.

• Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.

• Worked with teams to develop company-wide information assurance, security standards, and procedures.

• Installed and maintained data and voice circuits through routers, switches, and WAN devices.

• Provided network support and performed troubleshooting to resolve various WAN/LAN connectivity issues.

• Monitored and maintained network and software components according to established guidelines and best practices.

• Supported global network users with connectivity, VPN, and access issues.

• Recommended network security standards and upgrades to management.

• Created VPN infrastructure and allowed for secure remote connections.

• Integrated data, voice, and video networks for use in multi-site installations.

• Troubleshoot complex multi-vendor network service provider issues.

• Ensuring all software purchased licensing is recorded and maintained.

• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to appropriate media.

• 24 X 7 On-call support.

• Reviewed and recorded hardware inventories by documenting serial numbers and other specifics for accurate tracking.

• Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results.

• Configured hardware, devices, and software to set up workstations for employees.

• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

• Patched software and installed new versions to eliminate security problems and protect data.

• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.

• Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.

• Configured VoIP phones according to company standards.

• Troubleshoot potential problems and eliminated them before issues escalated or cascaded.

• Provided network support services for devices such as hubs, bridges, routers, and other hardware.

• Initiated and managed network test facilities to verify network hardness and resilience.