Ajay Kamath
Customer Support Executive
Dubai
Summary
Driven Customer Support with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, inquiries and complaints to develop rapid solutions.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Customer Support Executive
BLS International Services
03.2024 - Current
- all documentation process related to embassy and indian consulate
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Streamlined support processes for faster resolution times and increased customer loyalty.
- Reduced response times with effective prioritization of tasks and efficient time management skills.
Customer Support Executive (Team Lead)- U.S Process (Voice)
Invenger Technology, Pvt Ltd.
6 2021 - 12.2023
- Communicate effectively with team members
- Ensuring the delivery of business Information
- Take Responsibility for the development of all team members
- Ensuring their skills and responsibility and knowledge are kept up-to-date and relevant
- Ensure that all the team members comply with shift allocations and scheduled activities
- Conduct monthly 1-2 meetings with all the team members
- Ensuring Constructive Feedback is delivered on current performance levels.
Executive Security (Ground Staff)- Airlines
Indigo Airlines (Interglobe Aviation)
03.2017 - 05.2020
- Greeting and welcoming passengers, and responding to questions
- Guiding the passengers, to Checking the baggage, Surveillance on the terminal and patrolling among the surface
- Vigilance among the airport and Tarmac area
- Assisting disabled passengers and those with small children and Assisting wheelchair passengers
- Evacuating the passengers during emergency
- Baggage breaks up area / Baggage make-up area.
Sales Executive Representative (Automobile)
Sai Radha, TVS Motors (Automobile)
12.2015 - 03.2017
- Prospecting leads and contacting them to pitch to the product and service
- Setting up meeting with prospective clients and giving information about the product
- Understanding the feature and benefits of product and service
- Prepare and deliver appropriate presentations on products and Service
- Displaying the products and Canopies to attract the customer needs and wants.
Front Desk Receptionist Executive - (Telecommunication)
M Result Service Pvt Ltd
04.2012 - 11.2015
- Greet and welcome guests as soon as they arrive at the office
- Direct Visitors to the appropriate person and office
- Answer, Screen and forward incoming phone calls
- Ensure Reception area is tidy and presentable with all stationery and material
- Provide basic and accurate information in-person and via phone or e-mail.
Accountant - (Office Assistant)
Concrete Solution (Chemical industry)
09.2011 - 09.2012
- Provides financial information to managements by searching and analysing accounting data and preparing reports on day-to-day activity
- Prepare asset, Liability and capital account entries by compiling and analysing account information
- Substantive's financial transaction by auditing documents
- Maintaining Ledger and balance sheet.
Education
Bachelor of Business Management -
Shree Gokarnanatheshwara College (Mangalore University)
Mangalore, Karnataka 06.2009 - 05.2011
Pre-University College (P.U.C) 12th (Commerce Background) - undefined
Shree Gokarnanatheshwara College (Mangalore University)
Mangalore, Karnataka 06.2006 - 05.2008
Skills
- Diploma in Computer Application
- Problem Solving Skills
- Multi Tasking
- Customer Inquiry Management (CIM)
- Data reconciliation reporting
- Complaint resolution
- Complaint Handling
- Language Fluency
- Customer Service
- Windows Ms, Internet
- Word / Excel
- Ms Access, Power Point
- Team Managing
- Time Management
- Communication Skills
- Team Work
- Decision-Making
- Leadership Skills
Additional Information
Safety and security are the first priority.
Country
UAE (United Arab Emirates)
Personal Information
- Passport Number: B8503844
- Date of Birth: 12/12/90
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Visa Status: Visit Visa
+91 7411633497
Honorawards
- India's Got Talent (Colours Hindi Channel) 07/11 - 10/11
- Best Star of the Month at Indigo Airlines
- 6E Security Star for detecting Firecrackers in a Registered bag
Expiry
11/12/33
Disclaimer
I hereby state that all the information noted above is accurate to the best of my beliefs and I take full responsibility for the correctness of the information.
Certification
[Diploma in computer application] Training - [6 months]
Timeline
Customer Support Executive
BLS International Services
03.2024 - Current
Executive Security (Ground Staff)- Airlines
Indigo Airlines (Interglobe Aviation)
03.2017 - 05.2020
Sales Executive Representative (Automobile)
Sai Radha, TVS Motors (Automobile)
12.2015 - 03.2017
Front Desk Receptionist Executive - (Telecommunication)
M Result Service Pvt Ltd
04.2012 - 11.2015
Accountant - (Office Assistant)
Concrete Solution (Chemical industry)
09.2011 - 09.2012
Bachelor of Business Management -
Shree Gokarnanatheshwara College (Mangalore University)
06.2009 - 05.2011
Pre-University College (P.U.C) 12th (Commerce Background) - undefined
Shree Gokarnanatheshwara College (Mangalore University)
06.2006 - 05.2008
Customer Support Executive (Team Lead)- U.S Process (Voice)
Invenger Technology, Pvt Ltd.
6 2021 - 12.2023
[Diploma in computer application] Training - [6 months]
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