Ajay Kamath
Dubai,UAE
Summary
With over 10+ years of Diverse Experience across Customer Service, Aviation Security, Fraud Prevention, and Financial Services, I bring a comprehensive skill set and a deep understanding of Operational Excellence. My career spans various sectors, including Aviation (ICAO AVSEC, IATA), Financial Services- Insurance Co like (J.P. Morgan Chase Bank, National General, Specialized Loan Servicing), and Government Agencies (Indian Embassy, Passport Office), where I have consistently delivered high-quality service, ensuring safety, compliance, and customer satisfaction.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Customer Support Representative
Bls International Service Pvt Ltd
Bur Dubai, Dubai
03.2024 - 08.2024
- All documentation processes related to the Indian embassy and the Indian consulate.
- Extensive experience managing and processing passport applications, renewals, and related documentation.
- The ability to guide customers through the documentation process, including form filling, submission, and tracking.
- Effectively managed customer complaints, providing smart solutions or escalating to management.
- Consistently exceeded productivity targets month on-month through efficient customer service.
- Provided excellent customer service by efficiently resolving issues, and responding to enquiries.
- Skilled at addressing customer questions, concerns, and complaints related to passport applications and services.
- The ability to handle high-stress situations with calmness and empathy, ensuring a positive customer experience.
- Improved customer satisfaction by resolving complaints in a timely manner.
- Participated actively in team meetings; shared insights and feedback garnered from customer interactions.
Customer support Team leader
Invenger Technology Pvt Ltd
Mangalore, India
06.2021 - 12.2023
- I have worked for Specialised Loan Services, J.P. Morgan Chase Bank, National General Bank and Specialized Loan Servicing •
- Communicate effectively with team members.
- Ensuring the delivery of business information. Take responsibility for the development of all team members.
- Ensuring their skills, responsibility, and knowledge are kept up-to-date and relevant.
- Provided detailed product information to customers to support informed decision-making.
- Answered incoming phone calls with professionalism and warmth.
- Effectively managed customer complaints, providing smart solutions or escalating to management.
- Developed and maintained a high performing team through effective leadership practices.
- Created an inclusive work environment, fostering teamwork and collaboration.
Executive Security Officer ( Ground Staff )
Indigo Airlines ,InterGlobe Aviation
Mangalore, India
03.2017 - 05.2020
- Greeting and assisting passengers with check-in procedures, boarding, and baggage handling.
- Guiding the passengers, checking the baggage, surveillance in the terminal, and patrolling among the surface.
- Providing information on flight status, delays, and other travel-related enquiries.
- Monitoring and maintaining security protocols in the terminal, and on the tarmac.
- Assisting disabled passengers, those with small children, and assisting wheelchair passengers.
- Assisting with emergency procedures and evacuations, ensuring passenger safety during critical situations.
- Managing baggage check-in, tagging, and loading processes, ensuring correct handling and delivery.
- Coordinating with ground staff, flight crews, and other airport personnel to ensure seamless flight operations.
- Working with catering vendors to ensure that all food and beverage requirements are met according to airline standards, and passenger preferences.
- Maintaining accurate records of catering supplies, delivery schedules, and service reports.
- Implementing safety and security protocols for cargo handling, including hazardous materials management, and secure storage.
- Inspecting aircraft for visible damage or safety hazards before, during, and after flights.
- Performing regular patrols of the tarmac to monitor for security threats, unauthorised access, or suspicious activities.
Sales Executive Representative
S L Shet Diamond House
Mangalore, India
12.2015 - 03.2017
- Greeted and assisted customers, providing personalized shopping experiences based on their needs and preferences.
- Established and maintained strong customer relationships, resulting in repeat business and high customer satisfaction rates.
- Advised customers on product features, trends, and styling tips to help them make informed purchasing decisions.
- Achieved and exceeded monthly sales targets by effectively upselling and cross-selling complementary products (e.g., rings, necklaces, bracelets).
- Managed high-value transactions and ensured smooth processing of payments, ensuring accuracy in pricing and discounts.
- Managed cash register transactions, processed payments (cash, credit cards, online transfers), and maintained accurate records.
- Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
Front Desk Receptionist
M Result Service Pvt Ltd
Mangalore, India
04.2012 - 11.2015
- Greet and welcome clients, visitors, and job candidates with a professional and friendly demeanour.
- Assisting with check-in and check-out processes, ensuring a smooth, efficient experience.
- Direct visitors to the appropriate person and office, answer, screen, and forward incoming phone calls.
- Ensure the reception area is tidy and presentable, with all stationery and equipment.
- Provide basic and accurate information in person, via phone, or email.
- Managed telephone switchboard, fielded calls with professionalism, and transferred to appropriate departments. • Utilised knowledge of local attractions and services to make recommendations to guests .
- Ensured timely scheduling of appointments with detailed coordination.
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Improved office efficiency by managing incoming calls and direct them to appropriate departments.
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
Accountant assistant
Concrete Solution ( FOSROC Authorized Stockists )
Mangalore, India
09.2011 - 09.2012
- Provides financial information to management by searching and analysing.
- Accounting data and preparing reports on day-to-day activity.
- Prepare asset, liability, and capital account entries by compiling and analysing account information.
- Substantiate financial transactions by auditing documents.
- Maintaining a ledger and balance sheet. Maintain accurate and up-to-date financial records, including ledger entries, accounts payable, and accounts receivable.
- Prepare and analyse financial statements, including balance sheets, income statements, and cash flow statements.
- Manage relationships with clients and vendors, including handling billing enquiries and resolving discrepancies.
- Coordinated annual budget preparation to meet company's strategic goals.
- Prepared bank deposits, checking and correcting any errors.
- Maintained company purchase and sales ledgers.
Education
Bachelor of Business Administration - Accountant , Business Management
Sri Gokarnanatheshwara college
Mangalore, India 06.2008 - 05.2011
Higher National Diploma - Diploma in Computer Application
Karnataka Computer Academy
Mangalore, India 04.2012 - 06.2013
Pre-University Education - Bachelor of Commerce
Sri Gokarnanatheshwara college
Mangalore, India 06.2006 - 05.2008
Skills
- Accounting
- Auditing
- Communication Skills
- Coordinating
- Customer Service
- Customer Support
- Decision-Making
- Excel
- Leadership skills
- Management skills
- Multitasking
- Power Point
- Problem Solving Skills
- Team Work
- Telecommunication
- Adaptability
- Product knowledge
- Telephone etiquette
- Complaint handling
- Time management
- Active listening
- Customer relations
- Outstanding customer service
- Basic accounting principles
Languages
English
Fluent
Hindi
Fluent
Kannada
Fluent
Konkani
Native
Tulu
Native
Malayalam
Elementary
Accomplishments
- I Have participated in India's Got Talent ( Season -2) Its a world wide Dance Competition in India was Telecasted on TV Shows ( Colors )
- It was a Great Honor to participate In that Platform and it was a proud moment that we represented our town ( State).
- You likely went through the audition process, impressing the judges with your talent, which earned you a chance to compete in the main episodes.
- Engaged with the audience and received applause or votes, which contributed to your progress in the competition
Aditya Ranjan Panda
Emrill Services ( Facility Department )
Dubai Airport- Area Operations Manager
(Concourse B / Terminal 3)
email : aditya.panda@emrill.com
Phone : +971 561014398
Timeline
Customer Support Representative
Bls International Service Pvt Ltd
03.2024 - 08.2024
Customer support Team leader
Invenger Technology Pvt Ltd
06.2021 - 12.2023
Executive Security Officer ( Ground Staff )
Indigo Airlines ,InterGlobe Aviation
03.2017 - 05.2020
Sales Executive Representative
S L Shet Diamond House
12.2015 - 03.2017
Front Desk Receptionist
M Result Service Pvt Ltd
04.2012 - 11.2015
Higher National Diploma - Diploma in Computer Application
Karnataka Computer Academy
04.2012 - 06.2013
Accountant assistant
Concrete Solution ( FOSROC Authorized Stockists )
09.2011 - 09.2012
Bachelor of Business Administration - Accountant , Business Management
Sri Gokarnanatheshwara college
06.2008 - 05.2011
Pre-University Education - Bachelor of Commerce
Sri Gokarnanatheshwara college
06.2006 - 05.2008
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