Ajaya Pandey
Dhading
Summary
Professional customer service specialist with track record of delivering high-quality results. Demonstrates strong communication skills, problem-solving abilities, and knack for building rapport with clients. Highly adaptable in fast-paced environments and excels in collaborative team settings. Proficient in conflict resolution, customer relationship management, and consistently meeting and exceeding service standards.
Overview
6
6
years of professional experience
Work History
Customer Service Expert
Sheraton Dubai Creek Hotel
Dubai, UAE (Remote)
10.2022 - 02.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Implemented process improvements that enhanced response times and customer satisfaction ratings.
- Trained new team members on best practices for customer service protocols and systems.
- Managed complex customer issues, ensuring timely resolutions while maintaining high service standards.
- Analyzed customer feedback to identify trends and recommend actionable solutions to management.
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
- Optimized workflow by assigning tasks based on individual skill sets, leading to higher success rates in issue resolution.
Housekeeper
Habtoor Grand Autograph Collection
Dubai, UAE
05.2021 - 09.2022
- Supervised daily housekeeping operations, ensuring compliance with cleanliness standards and protocols.
- Implemented inventory management for cleaning supplies, optimizing resource allocation and usage.
- Conducted inspections of guest rooms to maintain quality standards and address any issues promptly.
- Collaborated with maintenance team to report facility-related concerns and enhance overall guest experience.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
Trainee
Hyatt Regency Kathmandu
Kathmandu Nepal
01.2020 - 02.2021
- Greeting and welcoming guests and ensuring on guests satisfaction and assisting their needs.
- Actively up selling techniques to exceed guests expectations this increasing revenue.
- Maintain high standards of cleanliness and presentation in all back-of-house areas and guest areas.
Education
Bachelor of Science - Hospitality Management
Lincoln University
Kathmandu, Nepal01-2021
High School Diploma -
Gauri Shankar Higher English Boarding School
Baffle, Nepal01-2015
S.L.C. (school Leaving Certificate)
Dhunebashi English Boarding School
Dhading, Nepal01-2014
Skills
- Excellent customer service
- Multitasking
- Team Work
- Cash Handling
- Problem and conflict resolution
- Food knowledge
- Cultural awareness
- Empathy display
- Relationship building
- Computer proficiency
- Medical terminology
LANGUAGE
English
Hindi
TRAININGS AND CERTIFICATE
- Service Excellence Award April 2024 Sheraton Dubai Creek Hotel
- Barista Training June 2024 Lavanza Dubai UAE
- Sprint to Serve November 2023 Marriott International Dubai
DECLARATION
I hereby declare that all above information are true and correct to best of my knowledge I
Timeline
Customer Service Expert
Sheraton Dubai Creek Hotel
10.2022 - 02.2026
Housekeeper
Habtoor Grand Autograph Collection
05.2021 - 09.2022
Trainee
Hyatt Regency Kathmandu
01.2020 - 02.2021
Bachelor of Science - Hospitality Management
Lincoln University
High School Diploma -
Gauri Shankar Higher English Boarding School
S.L.C. (school Leaving Certificate)
Dhunebashi English Boarding School