Fitness freak, Driving, playing cricket
Ajay Mani Arivoo
Operations Manager - FC, Middle Mile, LM
Dubai
Summary
A dedicated Supply Chain Analyst with extensive experience of 9 years in E-COMMERCE Management with ability to work an multiple projects, keeping in mind all the detailed requirements from the organizations & complete a particular project with deadlines. A through professional with a learning attitude and a positive approach. Possess good communication managing, training skills. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
2
2
Languages
Work History
Operations Manager
RSA Global
Dubai
2022.05 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Reduced operational risks while organizing data to forecast performance trends.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
City Operation Manager
Zomato India Pvt, Ltd
Chennai
2019.10 - 2022.06
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Kept municipal operations in compliance with city ordinances, state requirements and federal laws.
- Consulted with managers to formulate racial equity plans for minority hiring by city departments.
- Evaluated development plans against city regulations and available data.
- Manage effectively the day to day operation of the warehouse and team through the operational team leaders and area managers and managing warehouse processes such as inbound, inventory management and outbound operations
- Drive RCA/quality Culture throughout the team and analyze reports such as quality complaints, pilferages etc
- To drive improvements
- Manage, mentor, hire train the warehouse team
- Manage the returns to the Warehouse and ensure items are deal with promptly along with maintaining regular communication with last mile managers to update on any supply challenges
- Responsible for maintaining the stock levels and re- ordering of all products to ensure 100% fill rate
- Ensure the warehouse is compliant with current Health and Safety regulations and that the warehouse team is trained appropriately
- Manage vendor relationship with all local vendors to ensure smooth supply.
- Appointed and managed department heads to maintain smooth operations between different functional areas.
- Worked alongside stakeholders to evaluate projects and determine feasibility of implementation.
- Managed up to 24 projects per year.
Cluster Manager
Amazon Fulfilment centre, MM & LM
Bangalore
2014.01 - 2019.10
- Driving the FC as quality (ICQA) prospectively as like
- AMAZON core network
- Implementing the leadership projects and giving training to 3p stake holders
- Defining the transportation process from FC to delivery stations & Defining the delivery process from delivery station to customer address
- Control and manage inventory
- Supervise warehouse employees and oversee daily operations in HB sites, it enhances the productivity from 20 shipments to 35 shipments
- Same documents sent to leadership visibility
- Six Sigma Projects (DMAIC) in Damage gate keeping & CX returns to capture Square off tool with 100% goal
- To control the pilferage in
- LM operations, I had implemented the QC
- Table under the CCTV
- Camera, which ensures that all the delivery products are not missed to the CX & the same RA return products are not missing from the delivery station to fulfillment
- Centre
- It reduces the transit abuse
- Reducing the consumables costing in high rack SPR locations, with help of Velcro belts instead of shrinkage
- Utilizing the delivery vehicles in roundtrip/clubbed instead of fresh vehicles
- So here the cost been saved per trip is 3k
- Perform general maintenance of machinery used in the warehouse
- Inspect condition of tools and equipment
- Enforce all company rules and regulations
- Ensure a high degree of detail and focus on every job
- Communicate with drivers to ensure efficient delivery of products
- Manage customer service requests promptly and resolve issues quickly
- Enhancing the customer experience
- Develops warehouse operations systems by determining product handling and storage
- Develops warehouse operations systems by analyzing process workflow and implementing changes
- Heading the new initiatives like involving 3rd party for the distribution of shipments wherever there are less number of packages.
- Provided weekly ops review and quarterly cluster reports to company headquarters.
Education
Bachelor of Engineering - EEE
Kalinga University
2010.06 - 2014.04
SSLC & Higher Secondary School
ST. Joseph's Hr. Sec School
2007.06 - 2010.03
Skills
Cost reduction strategies
Certification
Management
Accomplishments
- Reduced operational expenses by 2% by streamlining warehouse operations.
- Increased company savings by 8% through corporate consensus-building and cross-functional geographical team coordination and development.
- Earned the “Natural Leader” Award in 2022 for White friday successful peak.
- Reduced lost workdays and recordable incidents to 4 by implementing a safety awareness program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 100 peoples in the development of productivity in ops flow.
- Supervised team of 100 peoples staff members.
- Achieved 30 TPH from 22 TPH through effectively helping with productivity tracker.
- Reduced OT cost by 8% through implemented productivity tracker.
- Utilizing the delivery vehicles in roundtrip/clubbed instead of fresh vehicles. So here the cost been saved per trip is 3k.
Interests
Timeline
Operations Manager
RSA Global
2022.05 - Current
City Operation Manager
Zomato India Pvt, Ltd
2019.10 - 2022.06
Cluster Manager
Amazon Fulfilment centre, MM & LM
2014.01 - 2019.10
Bachelor of Engineering - EEE
Kalinga University
2010.06 - 2014.04
SSLC & Higher Secondary School
ST. Joseph's Hr. Sec School
2007.06 - 2010.03
Management
3p Resource
Safety Management
New Sites launching &
Testing in networks
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