Aji Joshua

Oversee all aspects of room operations, including reservations, guest services, housekeeping and maintenance. Lead a team to ensure smooth operations, efficient procedures and high quality standards. Develop and implement strategies to optimize occupancy rates, revenue and guest satisfaction. Collaborate with cross-functional departments to improve overall guest service and contribute to the achievement of company goals.

• Streamlined operational efficiencies by establishing and implementing effective programmes.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Collected customer and employee feedback to deliver information to management for corrective action.
• Served as key corporate representative, liaising with various parties in support of operational excellence.
• Designed performance metrics to provide traceability through organisation and advance tactical and strategic business goals.
• Built and maintained effective accounts receivable and cash flow monitoring systems.
• Provided exceptional customer service to customers, increasing customer loyalty 96%

• Developed SOP for daily task execution and weekly Schedule.
• Implemented policy for handling lost and found.
• Ensured efficient and effective productivity of subordinates.
• Maintained departmental rules and procedures.
• Handled and resolved guest requests and complaints.
• Assessed guest satisfaction and developed improvement plans.
• Prepared annual departmental Budget.
• Monitored Departmental inventory to ensure stock levels and databases were updated.
• Established and maintained cost control system.
• Prepared for Internal audits ,External audits and Classification.
• Increased revenue of laundry and Minibar through room promotions.
• Consistently responded to room requirement of arrival with ease and confidentiality.
• Prepared variety of different written communications, reports and documents to ensure smooth operations.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.
• Conducts training classes regarding safety, security, department procedures and service guidelines.
• Streamlined weekly and monthly deep cleaning schedule for department employees.
• Implemented hotel maintenance in need of repair.
• Horticulture development and Laundry setup.

• Improved customer service rating.
• Appraisal of department team.
• Development of staff for promotions.
• Increased hotel revenue profits and market share.
• Resolved serviced related problem in timely manner.
• Developed department objectives, work schedules, budgets and policies.
• Developed guest experience standards.
• Collaborated with engineering and other related department.
• Purchasing of department.
• Inspected 20 finished rooms per day to maintain first-class housekeeping standards.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements, ensuring maximum team efficiency.

• Pre-opening of property.
• Laundry set up.
• Spa set up.
• Recreational facility set up.
• Renovation and refurbishment
• Recruiting & Training.
• S.O.P and Team building activity.

• Greeted and welcomed all Hotel guest with a smile.
• Accommodated guest request.
• Resolved service related problem in a timely manner.
• Attending department meeting.
• Keep tracks of on Housekeeping stocks are in order.
• Training of staff to provide outstanding guest service.

• Allocation of apartments to team.
• Facility management of properties.
• Annual maintains contract.
• Proper record keeping.
• Reviewed individual performance and worked with leadership to improve processes, procedures and practices.

• Actively maintained guest safety, ensuring HACCP procedures were consistently followed.
• Conducted effective pre-shift meetings, motivating front of house staff to provide outstanding customer service, boosting customer satisfaction rating.
• Minimised guest complaints, conduct training where the concern.
• Established effective staffing rotas, adapting staffing levels to business volume to maintain operational efficiencies.
• Resolved guests complaints efficiently and professionally while maintaining positive customer environment.
• Solved customer queries and problems effectively and efficiently, maintaining excellent satisfaction ratings