Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Awards
Timeline
BusinessDevelopmentManager
Aji Joshua

Aji Joshua

Hospitality professional
Dubai,DU

Summary

As a trained and competent Room division specialist in staff scheduling, interdepartmental interactions, and training, I have Sixteen plus years of professional experience, exceptional analytical and creative abilities. Team player with a strong sense of leadership and attention to detail, capable of effectively communicating with team members, guests, and department heads.

Overview

36
36
years of professional experience

Work History

Sr. Manager Room Division

Al-Bustan
11.2021 - Current
  • Pre-Opening of properties and renovations of property.
  • Responsibilities include handling guest inquiries and complaints.
  • Evaluation and development of the department's team.
  • Laundry and Dry-cleaning.
  • Problems related to services were promptly resolved.
  • Developed the department's objectives, work schedules, budgets, and policies.
  • Monthly and weekly computer reports.
  • Departmental inventory.
  • Inspection of rooms, Outlets and public area.
  • Maintenance and upkeep of the property.
  • Establishing daily room assignments, amenities, and special requests for guests.
  • Preparing VIP rooms for arrival, making sure everything is in order.
  • Procurement, vendor, and contract Management.
  • Managing staff across different divisions.
  • Managing budgets and planning.
  • Complying with government regulations and standards.
  • Managing renovations, refurbishments, and building projects.
  • Establishing and maintaining various forms of written communication, reports, and documents.
  • Guest satisfaction research and updates.
  • Monitoring profit and loss statements and controlling costs.
  • Dubai Municipality Waste Management, Pest control, Sustainability and Horticulture practices.
  • Adhere to Dubai police policies for the Lost & found, and always update on the Dubai Tourism department Audit.
  • Improved the hotel online score in TripAdvisor. We are in the top five Dubai hotels.

Operations Manager

PMS Facility Management
02.2021 - 10.2021

Cluster Executive Housekeeper

The Orchid
04.2019 - 01.2021

Executive Housekeeper

Ramada Plaza
04.2014 - 03.2019

Executive Housekeeper

Sarovar Hotels
02.2007 - 03.2014

Deputy Housekeeper

Holiday Inn
10.1998 - 01.2007

Accommodation Executive

Emirates Air
04.1994 - 10.1996

Front Office and Housekeeping

Hilton and World Trade Center Apartments
11.1989 - 12.1992

Education

Diploma - Hotel Management

Nava Bharath Center
01.2000

Diploma - System Management

NIIT
Thiruvananthapuram, Kerala
01.1993

Bachelor of Commerce -

SN College Punalur
01.1987

Skills

  • Six Sigma (green belt)
  • Computer Skills
  • Quality assurance
  • Team building
  • Property management
  • Budget & Cost control
  • Brand audit preparation
  • Mystery audit preparation
  • Guest satisfaction specialist Training
  • Hotel Operations
  • Laundry Operations
  • Pest control
  • Recreation and Health club

Languages

English
Hindi

Personal Information

  • Date of Birth: 05/31/67
  • Marital Status: Married
  • Religion: Christian

Awards

  • Best Executive Housekeeper of the Year, 2020, Mumbai
  • Best Department of the Year, 2000, Sarovar Hotel, Mumbai

Timeline

Sr. Manager Room Division

Al-Bustan
11.2021 - Current

Operations Manager

PMS Facility Management
02.2021 - 10.2021

Cluster Executive Housekeeper

The Orchid
04.2019 - 01.2021

Executive Housekeeper

Ramada Plaza
04.2014 - 03.2019

Executive Housekeeper

Sarovar Hotels
02.2007 - 03.2014

Deputy Housekeeper

Holiday Inn
10.1998 - 01.2007

Accommodation Executive

Emirates Air
04.1994 - 10.1996

Front Office and Housekeeping

Hilton and World Trade Center Apartments
11.1989 - 12.1992

Diploma - System Management

NIIT

Bachelor of Commerce -

SN College Punalur

Diploma - Hotel Management

Nava Bharath Center

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Aji JoshuaHospitality professional