Summary
Overview
Work History
Education
Skills
Timeline
Generic
AJITH KOLAPPAPILLAI

AJITH KOLAPPAPILLAI

Sharjah

Summary

Dynamic Purchasing and Demand Planning Manager with a proven track record at D Moksha Vegan Cosmetics Trading Pvt Limited. Expert in demand forecasting and supply chain coordination, driving efficiency through process improvements. Adept at cross-functional collaboration and training, enhancing team performance and achieving organizational goals.

Overview

17
17
years of professional experience

Work History

Purchasing and Demand Planning Manager

D Moksha Vegan Cosmetics Trading Pvt Limited
Chennai
08.2019 - 04.2025
  • Analyzed historical data, market trends and customer feedback to create accurate short-term and long-term demand plans.
  • Created reports on current inventory levels, projected sales volumes, seasonal fluctuations in demand. for management review.
  • Collaborated with supply chain partners to ensure timely delivery of materials needed for production plan fulfillment.
  • Provided training for staff on proper use of forecasting models and other relevant software applications.
  • Coordinated with cross-functional teams including marketing, sales, finance, and operations to develop integrated demand plans that met organizational objectives.
  • Conducted vendor monitoring and supply chain management activities in compliance with internal logistics standards.
  • Negotiated prices and terms with suppliers, vendors or freight forwarders.
  • Implemented new or improved supply chain processes to enhance efficiency or performance.

Senior Administrator

Chemoil
Chennai
08.2016 - 06.2019
  • Handled confidential information with discretion and professionalism.
  • Supervised subordinate staff members ensuring they adhere to established standards of performance.
  • Created presentations for internal and external audiences using appropriate software tools.
  • Tracked progress against goals set out in annual objectives plan.
  • Provided training sessions for new hires regarding organizational policies and procedures.
  • Coordinated with other departments to facilitate communication and collaboration.
  • Managed personnel records such as hiring documents, performance evaluations, payroll information.
  • Maintained accurate records of all company assets.
  • Monitored budgeting processes to ensure accuracy of financial transactions.
  • Conducted performance evaluations and recommended training programs for staff development.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.

Senior Associate –Systems

GAVS Technologies
Chennai
12.2014 - 01.2016
  • Delivered customer service to customers who called into the queue.
  • Handling the incident management role for the process.
  • Ticket creation and follow-up.
  • Creating a knowledge base for the team and process. Strive for first call resolution. Build customer satisfaction and loyalty by providing the best service.
  • Strive for CSAT. Coaching the team on product and process.
  • Preparing the EOD report to update the client on a daily basis.
  • Defined the knowledge base for the process and coached the team on it.
  • Managing outage communications, monthly reporting, project management, and process training.

Senior Infrastructure Engineer

Iopex Technologies Cap Gemini India Pvt Ltd,
Chennai
09.2012 - 04.2013
  • Delivered customer service to customers who called into the queue.
  • Provisioning new user accounts and account management.
  • Analysis of call monitoring data to identify common strengths and development areas across teams.
  • Interact with the client and define the KT for the internal employees.
  • Handling the incident management role for the process.
  • The conference bridge will be opened for any issues impacting production, will act as an incident manager until the issue is sorted, and will send out an RCA at the end of the issue.
  • Built customer satisfaction and loyalty by providing the best technical service.
  • Provided timely and effective resolution to a range of customer queries related to the product/service.
  • Strive for one-call resolution of customer issues.

Senior Analyst

HCL Technologies
Chennai
06.2011 - 06.2012
  • Handle inbound calls from the users regarding the technical troubleshooting issues.
  • Resolve the issues with the provided SLA.
  • Documentation of the issues reported by the user.
  • Create a new user account for the new hires who have joined at the client location.
  • Define the KT for the projects Lantiq and Caraustar.

System Administrator

Helios Info Systems
Chennai
06.2008 - 03.2011
  • Call handling inbound.
  • Technical troubleshooting.
  • Ticket creation and follow up.
  • On call support for the users calling for the support

Education

Bachelor of Engineering - Mechanical Engineering

Sathyabama University
Chennai
12-2010

Skills

  • Demand forecasting
  • Inventory management
  • Supply chain coordination
  • Forecasting models
  • Vendor negotiation
  • Process improvement
  • Cross-functional collaboration
  • Data analysis
  • Effective communication
  • Customer relationship management
  • Training and development
  • Performance tracking
  • ERP systems
  • Capacity planning
  • Inventory control
  • Teamwork and collaboration
  • Material requirement planning

Timeline

Purchasing and Demand Planning Manager

D Moksha Vegan Cosmetics Trading Pvt Limited
08.2019 - 04.2025

Senior Administrator

Chemoil
08.2016 - 06.2019

Senior Associate –Systems

GAVS Technologies
12.2014 - 01.2016

Senior Infrastructure Engineer

Iopex Technologies Cap Gemini India Pvt Ltd,
09.2012 - 04.2013

Senior Analyst

HCL Technologies
06.2011 - 06.2012

System Administrator

Helios Info Systems
06.2008 - 03.2011

Bachelor of Engineering - Mechanical Engineering

Sathyabama University

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AJITH KOLAPPAPILLAI