AJITH M S
Summary
Aspiring to seek career enriching assignments as a SENIOR SOFT SERVICE PROFESSIONAL in FACILITIES MANAGEMENT
Overview
10
10
years of professional experience
5
5
Certifications
Work History
Soft Service Manager
BKA Facilities Management
02.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Soft Service Executive
BK Gulf Facilities Management
11.2020 - 02.2023
- Currently entrusted with the onus of spearheading soft facilities services within high profile horizontal and residential communities in Dubai.
- Conducted regular reviews of service performance metrics, identifying opportunities for process optimization.
- Consistently met or exceeded quarterly sales targets by effectively managing client accounts and nurturing long-term partnerships.
- Implemented new training programs for junior staff members, improving overall team performance.
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
Sr.Soft Service Supervisor
IDAMA Facilities Management
09.2018 - 11.2020
- Responsible for gamut of tasks, cleaning & janitorial services, pest control, waste management, landscaping (internal/external), swimming pool, building services, concierge, etc.
- Monitored team's performance and gave feedback when necessary.
- Assisted with training and development of team members.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees.
Soft Service Supervisor
EFS Facilities Services
10.2014 - 09.2018
- Supervisor facilities belonging to various sectors like commercial/residential towers, retails,schools, etc.
Education
Diploma in Fire and safety engineering -
Bachelor of Business Administration (BBA) -
Skills
Costs Control
Relationship Management
Documentation/Record keeping
Loss Prevention/Fire Evacuation
Safety Control Procedures
Environmental Regulations
Continuous Quality Improvement
Workplace Safety
Negotiations/Liaison
Cross-functional Coordination
Resource Management
Attention to Details
Problem-Solving
Certification
BIC Sc Training completed
Accomplishments
Won the 'Employee of the month' award three times for exemplary performance, outstanding work ethics and dedication towards work (Jan2015, Aug2016@Mar2017 EMCOR)
Personal Information
- Passport Number: G-7100193
- Date of Birth: 05/20/88
- Nationality: Indian
- Driving License: Valid Vehicle Driving License of Dubai
- Marital Status: Married
Languages
English
Hindi
Malayalam
Tamil
Timeline
Soft Service Manager
BKA Facilities Management
02.2023 - Current
Soft Service Executive
BK Gulf Facilities Management
11.2020 - 02.2023
Sr.Soft Service Supervisor
IDAMA Facilities Management
09.2018 - 11.2020
Soft Service Supervisor
EFS Facilities Services
10.2014 - 09.2018