AJMAL FAVAS
Dubai,DU
Summary
Dynamic administrative professional with a proven track record at WIZARD IMMIGRATION SERVICES, excelling in reception management and customer service. Expertly streamlined office operations and enhanced visitor experiences through effective communication and organization. Recognized for boosting team productivity and maintaining a welcoming atmosphere, ensuring client satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
Receptionist Administrator
WIZARD IMMIGRATION SERVICES
12.2023 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Administrative Coordinator
HOPE AP SP ZOO
03.2021 - 07.2023
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
Receptionist Assistant
INTERLINKS SP ZOO
04.2020 - 02.2021
- Resolved customer problems and complaints.
- Managed multi-line telephone system and greeted claimants during office visits.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
Education
BBA - Marketing Management
MAMO
KERALA,INDIA03-2020
Skills
- Reception management
- File organization
- Multi-line phone operation
- Appointment setting
- Mail handling
- Document scanning and digitization
- Guest relations
- Meeting support
- Meeting coordination
- Visitor assistance
- Call handling
- Customer service
Languages
English
Advanced (C1)
Polish
Intermediate (B1)
Hindi
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Timeline
Receptionist Administrator
WIZARD IMMIGRATION SERVICES
12.2023 - Current
Administrative Coordinator
HOPE AP SP ZOO
03.2021 - 07.2023
Receptionist Assistant
INTERLINKS SP ZOO
04.2020 - 02.2021
BBA - Marketing Management
MAMO
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