FATIMA ALREYAYSA
Ajman
Summary
I'm a Hard-working employee with strong organisational skills. Achieves company goals through exceptional planning and prioritization. Although, Focused with impressive track record in collaborative, cross- functional teamwork within high-pressure environments. Adept at project planning and managing multiple accounts at once. Dedicated to improve company sales goals and meeting business objectives
Overview
8
8
years of professional experience
Work History
Airport Customer Service Agent
Emirates
06.2017 - 02.2019
- Verified customer passports and documentation to travel
- To provide a quality service to EK and Code share passengers in respect to check-in, boarding, special services and baggage services as per company commercial and safety standards and procedures so that EK and code share passengers and their baggage are handed in a consistent and efficient manner.
Senior Airport Services Agent
Emirates Airlines
02.2019 - 02.2020
- To raise misshandled baggage files, conduct primary baggage tracing in the
- World Tracer System, process & finalise claims (for EK passengers) at Dubai airport in order to provide a quality service to EK passengers, whose baggage has been misshandled, so that their confidence is restored and their inconvenience is minimised, through efficient service recovery.
Hub control duty supervisor
Emirates Airlines
02.2020 - 04.2024
- Completed work following safety rules for best working practices
- Exceeded targets for items picked by performing thorough checks to maintain excellent quality assurance
- Supervised airfield operations, including arrivals, departures and fuelling, identifying and addressing concerns promptly to maintain targets
- Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
Human Resources Coordinator
Emirates Airline
Dubai
06.2024 - 12.2024
Customer Affair Officer
Emirates Airline
Dubai
12.2024 - Current
- Resolved cargo-related customer complaints and service failures across global freight operations, ensuring timely solutions.
- Coordinated investigations into shipment delays, damages, and losses with ground handling agents and operational teams.
- Monitored irregularities involving temperature-sensitive, high-value, or time-critical cargo to ensure compliance.
- Delivered detailed root-cause analyses and post-incident reports to management for continuous improvement.
- Facilitated service recovery through compensation and goodwill gestures to maintain client relationships.
- Trained junior team members on cargo-specific customer service protocols and complaint resolution procedures.
Education
AB- Initio Course - undefined
Emirates Airport Service
01.2016
Training center - Business administration, ICDL
New admin
01.2011
High school - undefined
Ajman secondary
01.2009
Skills
- Time management
- Customer service skills
- Multitasking skill
- Excellent communication skills
- Problem solving skills
- Good team work
LANGUAGE
Arabic
English
Hindi
Timeline
Customer Affair Officer
Emirates Airline
12.2024 - Current
Human Resources Coordinator
Emirates Airline
06.2024 - 12.2024
Hub control duty supervisor
Emirates Airlines
02.2020 - 04.2024
Senior Airport Services Agent
Emirates Airlines
02.2019 - 02.2020
Airport Customer Service Agent
Emirates
06.2017 - 02.2019
AB- Initio Course - undefined
Emirates Airport Service
Training center - Business administration, ICDL
New admin
High school - undefined
Ajman secondary