MS Office (Word,Excel,Outlook,powerpoint,OneNote,Access)
AJMEER HAJA MUHAIDEEN
Guest Service
Abu Dhabi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
5
5
Languages
Work History
Service Staff
Presidential Flight Airport, With ADNH COMPASS
Abu Dhabi
02.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Collected and analyzed customer information to prepare product or service reports.
Admin Assistant
Abu Dhabi Airport company (ADAC) With ADNH COMPASS Operations
Abu Dhabi
10.2017 - 02.2018
- Arranged conference rooms and facilities to prepare for meetings.
- Performed routine clerical tasks by scanning, filing and copying documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Screened phone calls to take messages and route calls to appropriate personnel.
Quality Auditor
Magna closures
Chennai
03.2016 - 05.2017
- Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Completed timely quality reports highlighting deficiencies and recommending corrective actions.
- Delivered third-party audit services at client locations, keeping operations in compliance with regulatory requirements and ISO standards.
Quality And Testing Inspector
TVS Sundram Fasteners Ltd
Chennai
06.2014 - 05.2016
- Received and processed stock into inventory management system.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Monitored company inventory to keep stock levels and databases updated.
Education
Diploma - Mechanical Engineering
Mohamed Sathak
Kilakarai 06.2011 - 08.2014
Skills
Foodservice staff management
Additional Information
PERSONAL INFORMATION
Marital Status : Single
Date of birth : 22/09/1995
Nationality : Indian
Passport No : N0863789
Date of Entry : 01/07/2017
Visa Status : Employment Visa
Date of Visa Expiry : 20/10/2023
Software
Database Management (MS Acess,Teradata)
Timeline
Service Staff
Presidential Flight Airport, With ADNH COMPASS
02.2018 - Current
Admin Assistant
Abu Dhabi Airport company (ADAC) With ADNH COMPASS Operations
10.2017 - 02.2018
Quality Auditor
Magna closures
03.2016 - 05.2017
Quality And Testing Inspector
TVS Sundram Fasteners Ltd
06.2014 - 05.2016
Diploma - Mechanical Engineering
Mohamed Sathak
06.2011 - 08.2014
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