Akash Basnet
Ras al-Khaimah,RK
Summary
Dedicated sales professional with nearly four years of experience in customer service and product sales, aiming to bring my skills to a Toys Sales Associate and medical representatives to contribute to the store's success and enhance customer satisfaction.
A highly motivated and dedicated sales professional with nearly four years of experience in both retail and medical sales. Demonstrates exceptional customer service skills, a strong ability to build and maintain client relationships, and a track record of meeting and exceeding sales targets.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Landmark Leisure LLC
11.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring compliance with company policies and procedures.
- Managed customer feedback to enhance service delivery and improve satisfaction levels.
- Trained new staff on customer service protocols and best practices to ensure consistent performance.
- Collaborated with team members to streamline processes, reducing response times for customer requests.
- Maintained up-to-date knowledge of products and services to provide accurate information to customers.
- Implemented customer follow-up strategies, contributing to improved retention rates and loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Medical Representatives
RIMS
01.2023 - 04.2024
- Product Promotion: Effectively promoted pharmaceutical products to healthcare professionals, including doctors, pharmacists, and nurses, to drive product awareness and usage.
- Relationship Building: Developed and maintained strong professional relationships with healthcare providers, fostering trust and loyalty to enhance product adoption.
- Product Expertise: Maintained comprehensive knowledge of product indications, side effects, and benefits, enabling clear and persuasive communication to healthcare professionals.
- Sales Target Achievement: Strategically planned and executed marketing activities to meet and exceed sales targets established by the company.
- Market Research: Conducted detailed market research to gather data on competitors, market trends, and customer feedback, informing strategy adjustments to improve sales performance.
- Reporting: Prepared and submitted detailed reports on sales activities, market conditions, and competitor actions to inform management decisions.
- Educational Initiatives: Organized and led educational sessions and presentations for healthcare professionals, ensuring they were well-informed about new products and developments.
- Regulatory Compliance: Ensured all promotional activities were in strict compliance with industry regulations and company policies.
- Customer Service: Delivered exceptional customer service by addressing queries, resolving issues, and providing product support to healthcare providers.
- Collaborative Efforts: Worked closely with the sales team, marketing department, and other relevant stakeholders to align goals and strategies for optimal performance.
Sales Associate
Visal Market
04.2021 - 11.2022
- Product Display and Arrangement: Skillfully arranged and displayed toys by category, age group, and popularity to create an engaging shopping experience for customers.
- Inventory Management: Monitored stock levels, managed inventory, and ensured timely restocking of popular items to maintain product availability.
- Customer Assistance: Provided friendly and knowledgeable assistance to customers, helping them find suitable toys based on their needs and preferences.
- Product Knowledge: Maintained up-to-date knowledge of toy features, benefits, and safety guidelines to effectively answer customer inquiries and provide recommendations.
- Sales Promotion: Implemented and managed promotional activities, discounts, and special offers to drive sales and attract customers.
- Safety and Compliance: Ensured all toys met safety standards and regulations, maintaining a safe and clean shopping environment.
- Merchandising: Regularly updated and refreshed toy displays to keep the section appealing and relevant, incorporating new arrivals and seasonal themes.
- Customer Feedback: Collected and analyzed customer feedback to improve product offerings and service quality.
Education
Bachelor of Arts (BA) -
DM College of Arts
01.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Personal Information
- Date of Birth: 03/05/00
- Nationality: Indian
- Marital Status: Married
- Visa Status: Visit Visa till 09/05/24
Languages
English
Upper intermediate (B2)
Hindi
Advanced (C1)
Timeline
Customer Service Representative
Landmark Leisure LLC
11.2024 - Current
Medical Representatives
RIMS
01.2023 - 04.2024
Sales Associate
Visal Market
04.2021 - 11.2022
Bachelor of Arts (BA) -
DM College of Arts