AKBERMET KENZHEKAZAKOVA
Dubai
Summary
Dedicated professional with a strong background in customer service and guest relations, excelling in complaint resolution and administrative support. Proven ability to manage front desk operations and coordinate teams effectively, leveraging cross-cultural communication skills. Adept at multitasking under pressure, with expertise in scheduling and reservation management using Microsoft Office. Committed to enhancing management efficiency and seeking opportunities to further develop leadership capabilities within a dynamic organisation.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work history
Customer Relations & Operations Coordinator
Arfi Nails Beauty Salon
Bur Dubai, Dubai
12.2025 - Current
- Supervise daily front desk and customer service operations in a fast-paced beauty and wellness environment.
- Handle client inquiries, scheduling, complaints, and service coordination professionally.
- Support team organization, appointment management, and operational workflow.
- Maintain high standards of customer satisfaction and client retention.
- Coordinate communication between staff and customers to ensure smooth service delivery.
- Manage administrative reporting, bookings, and customer records.
Customer Coordinator/ Administrator
Nail It Limited
Abu Dhabi
01.2023 - 11.2025
- Delivered exceptional guest service in a luxury hospitality environment.
- Assisted international guests with bookings , inquiries, and customer support.
- Resolved clients concerns professionally while maintaining a positive customer experience.
- Worked efficiently during high-volume service hours in a multicultural environment.
- Maintained professional communication and service standards at all times.
Sales Representative
12.2019 - 01.2021
- Assisted customers with product selection and purchase decisions.
- Built strong customer relationships through professional communication and service.
- Handled sales transactions, customer inquiries, and after-sales support.
- Maintained product presentation and supported daily store operations.
- Worked in a fast-paced customer-facing environment while achieving sales targets.
Guest relations agent
Mondrian Doha
Qatar, Doha , Qatar
12.2017 - 11.2019
- Offered exceptional customer service to create memorable experiences for guests.
- Collaborated closely with housekeeping staff ensuring rooms were ready upon guest arrival.
- Participated in regular training sessions maintaining up-to-date knowledge on hotel policies and procedures.
- Assisted guests with queries about local attractions, increasing their overall holiday enjoyment.
- Organised guest transport to support smooth airport transfers.
Education
Bachelor of Education - English Folology
Bishkek Humanities University
Kyrgyzstan 09.2013 - 05.2017
Skills
- Customer Service
- Guest Relations
- Complaint Resolution
- Administrative Support
- Front Desk Operations
- Team Coordination
- Cross-Cultural Communication
- Multitasking Under Pressure
- Scheduling & Reservation Management
- Microsoft Office
- Management efficiency
LANGUAGES
Kyrgyz
Native
Russian
Native
English
Advanced
Kazakh
Intermediate
Custom
This CV was tailored for customer service, guest relations, and Emirates-style hospitality positions.
Timeline
Customer Relations & Operations Coordinator
Arfi Nails Beauty Salon
12.2025 - Current
Customer Coordinator/ Administrator
Nail It Limited
01.2023 - 11.2025
Sales Representative
12.2019 - 01.2021
Guest relations agent
Mondrian Doha
12.2017 - 11.2019
Bachelor of Education - English Folology
Bishkek Humanities University
09.2013 - 05.2017